What are the responsibilities and job description for the IT Customer Support Analyst position at Dutech Systems?
Tulsa,TX
DatePosted : 1/22/2025 8:59:01 AM
JobNumber : DTS101767363JobType : W2
Skills: Customer Support Services, Resolution of Escalated IT Issues, PC/LAN Troubleshooting, Defining Support Processes and Procedures
Job Description
Range Rate: $21.00 - 27.00/hr. On w2
Under direct supervision, provides customer support services to internal and external customers. Responsible for expediting resolution of escalated issues and investigating to resolve IT support issues. Applies basic PC/LAN knowledge for daily troubleshooting of issues. Participates in defining support processes, procedures and producing reports and metrics as defined. Contributes to the team effort by accomplishing all related tasks as needed. Performs own work and provides assistance to others as directed. Job tasks, correctly performed, have minimal impact upon the viability of the organization. Error is readily ascertainable by the supervisor and can be corrected. Skills are typically acquired through an undergraduate degree in Computer Science, MIS or equivalent work experience and 1-year experience in Information Technology which includes experience in Customer Support.
Salary : $21 - $27
