What are the responsibilities and job description for the Supervisor, IM Systems Analyst position at Duval County Public Schools?
Job Summary
Supports application development staff and end-users in understanding Educational Management Systems (EMS) and technology applications. Serves as customer interface to the Information Management staff to provide new or enhanced functionality in student information systems and other systems development.
Essential Functions
1. Assists end users with ongoing, system-related standard operational functions such as school opening and closing; class size management; state reporting requirements; etc.
2. Interprets business requirements and writes programming specifications.
3. Analyzes current business processes and assesses compatibility with Educational Management Systems (EMS) or other enterprise applications. Ensures integration with other modules. Analyzes and reviews information to identify important issues and formulates alternative solutions to problems in area of responsibility.
4. Designs, configures, and tests new functionality and business processes to complement those in existence; configures EMS to accommodate designed processes; and ensures functionality in relation to established requirements. Approves requests for changes and development work. Gives final approval for development tasks.
5. Advises and trains end users to utilize new processes, handle system data anomalies and other system changes.
6. Articulates user needs to development team and takes ownership of development work performed.
7. Leads and coordinates system upgrades for applicable modules.
8. Develops and maintains documentation for system changes and implements changes to production systems.
9. Researches, documents, acquires and implements new systems.
10. Performs other duties as assigned.
Qualifications
Education: Bachelor’s degree from an accredited college or university preferred, or equivalent work experience.
Experience: Three (3) years of experience in system support and analysis. Experience in requirements gathering, functional testing, and technical documentation preferred.
Certifications & Licenses: Relevant system analysis certifications preferred.
Knowledge, Skills, and Abilities
Extensive knowledge in software and information lifecycle process- Extensive knowledge of the role of a systems analyst in relation to other lifecycle components
- Working knowledge of data systems
- Knowledge of information systems installation, programming, analysis and design principles, and practices, procedures, and techniques
- Knowledge of data processing systems analysis and programming principles, practices and techniques
- Knowledge of relational databases and client server concepts
- Knowledge of technical interoperability
- Knowledge of business analysis processes
- Knowledge of state Department of Education mandated reporting requirements
- Strong change management skills
- Strong word processing, email and calendar tool, spreadsheet, project management, diagramming, database, and presentation software skills
- Strong requirement gathering skills
- Strong process documentation skills
- Strong testing and quality assurance skills
- Strong critical thinking and analysis skills
- Strong organizational skills
- Strong oral, written, and interpersonal skills
- Strong training development and delivery skills
- Strong creative problem solving skills
- Strong analytical and diagnostic skills
- Ability to analyze organizational objectives, methods and management
- Ability to identify changes in business practices and requirements for technology applications
- Ability to analyze business requirements
- Ability to work with existing and new technology
- Ability to challenge assumptions
- Ability to facilitate meetings
- Ability to design and improve business processes
- Ability to design, develop, and maintain programs, tables, info types, and procedures
- Ability to structure, develop, test, document, configure and implement approved subsystems, products and databases
- Ability to prepare and maintain appropriate technical and user documentation
- Ability to resolve operating problems and provide technical assistance and training to users
- Ability to develop, recommend, and implement continuous improvement processes
- Ability to work with people of different cultures and levels of business organization
- Ability to work well in a team environment
