Customer Account Specialist

Job description

D.V. KAP Home is seeking an experienced, highly motivated Customer Service Account Specialist based full-time in Fresno, Ca. The ideal candidate should be detailed and task-oriented, have excellent customer service skills, and have the ability to multitask while being a team player. Our customer service team is a vital part of our company's identity, and we deeply value their contribution to maintaining our brand's reputation. Great verbal and written communication skills are essential, along with a great attitude. Prior experience promoting and maintaining accuracy, overseeing and processing sales orders, and ensuring incoming inquiries on customer orders is a plus.

If you have prior administrative assistant experience and enjoy a fast-paced, entrepreneurial, organic environment with a growing company, then we’d like to hear from you.

Responsibilities:

• Answering phone calls, emails, and customer account inquiries.
• Analyze customer accounts and resolve discrepancies.
• Checking on order statuses for customers.
• Following up with the shipping and fulfillment team on pending orders.
• Creating Sales orders
• Other duties as assigned.

Qualifications:

• Great customer service skills.
• Detail-oriented, accurate, professional, and organized while completing tasks.
• Excellent verbal and written communication skills.
• Intermediate skills in MS Office (Excel, Word, Outlook)
• Capability to work and respond quickly under pressure.
• Works both independently and as well as in a team environment.
• Ability to effectively solve issues and quickly address concerns.

Requirements:

• 3 years of order processing and customer service is a plus.
• Familiar with QuickBooks or similar accounting/order processing software.

How to Apply

Please submit a resume when applying. Within your resume, please specify your preferred pay rate as well as the available start date.

What We Offer

Our fast-paced culture values people who act and think like founders. If you're someone who takes initiative, works hard, and brings a positive spirit, there's no limit to how far you'll go here.

About D. V. KAP HOME

D.V. KAP HOME is a luxury decorative pillow, throw, and furniture manufacturer that has become a leading name in home décor. Family-owned and operated since 2010, D.V. KAP HOME is growing more quickly than ever! In a short amount of time D.V. KAP HOME has expanded to reach the finest décor stores, the best interior designers, and the highest-quality furniture stores all across the United States and overseas. D.V. KAP HOME is looking for talented individuals to join their team!

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $19 - $22