Client Partner

S. No

JDC

Location

Account

Title

1

4867

San Ramon, CA

Client Partner

Job Description:

Job Description:

The Client Partner is responsible for positioning Litmus7 as the go to partner for all technology solutions and needs for the clients they partner with. By position Litmus7 as the #1 value partner for the client achieve revenue, margins and operational efficiency targets defined. This role requires a combination of strong business acumen, in-depth knowledge of retail technology solutions, and proven experience in client relationship management. The Client Partner will lead contract management, resource allocation, and foster long-term client partnerships, ensuring high levels of client satisfaction and retention.

Key Responsibilities

1. Client Relationship Management
   • Develop and maintain strong relationships with key retail clients.
   • Serve as a trusted advisor on retail technology trends and best practices, tailoring solutions to meet client needs.
   • Conduct regular business reviews to ensure alignment with client goals and drive strategic growth.
   • Own the revenue and margin goals and ensuring consistent year-over-year growth.
   • Identify the needs and opportunities for the clients and provide solutions that shall position company as the go to partner
   • Collaborate with internal teams to develop proposals that balance profitability with client satisfaction.
2. Contract and Resource Management
   • Oversee all client contracts, ensuring compliance with terms and identifying areas for renegotiation to optimize profitability.
   • Manage resource allocation, balancing project demands with available skills and capacity to maximize efficiency.
   • Collaborate with HR and project management teams to align staffing with client needs, including forecasting future resource requirements.
3. Strategic Planning and Execution
   • Work closely with senior leadership to develop and implement account strategies for the retail technology sector.
   • Leverage insights from the retail market to anticipate client needs, proactively proposing solutions and improvements.
   • Participate in budgeting and planning exercises, setting realistic yet ambitious targets for account growth and margin optimization.
4. Reporting and Metrics
   • Track, analyze, and report on key account metrics, including revenue, margin, and client satisfaction.
   • Use data-driven insights to inform decision-making and strategic adjustments to achieve business objectives.
   • Present regular updates and reports to executive leadership on account performance and growth potential.

Qualifications

• 8 years of experience in client management, with a focus on technology solutions for the retail industry.
• Demonstrated success in managing large accounts, achieving revenue growth, and maintaining healthy margins.
• Strong understanding of retail technologies, including POS systems, e-commerce, and supply chain technology.
• Excellent negotiation skills with experience in contract management and resource planning.
• Ability to analyze data to drive strategic account decisions and enhance client satisfaction.

Strong interpersonal skills with the ability to communicate effectively with both technical and non-technical stakeholders.