Building Operational Manager

Role and Responsibilities

In this role, you will be ensuring that we are operating our properties safely, in compliance with governmental regulations and requirements, and keeping the buildings in optimal condition in accordance with our exceptional brand. To be successful in this role, construction experience is important.

You will be reporting to the Regional Property Manager.

• Manage improvement and quality control of the properties and ensure quality member service is delivered. Develop and follow maintenance procedures and schedules.
• Monitor the functions of service contractors and building repair and maintenance contractors.
• Evaluate repair needs and estimate time needed for repair, including assessing problems to determine whether professional assistance or further instruction is needed in order to complete task / repair.
• Evaluate repair quality and direct technicians to meet Brand Standards.
• Follow procurement procedures and ensure the bidding process is followed.
• Oversee all construction projects and ensure property maintenance / improvement and other related projects are completed on time, to standards, and within budget; including sprinkler system, fire alarm, electrical, plumbing, heating, ventilation, and air conditioning (HVAC), carpentry, painting, and other building systems.
• Supervise turnovers; inspect turned units to confirm readiness and approve work. Conduct walkthrough of vacant units weekly and ensure they are tour ready.
• Orient and train employees to perform maintenance activities and tasks. Oversee day to day operations and ensure all team members are aware of and complying with company, government and customer regulations, policies, work procedures, instructions, and deadlines.
• Act as site emergency coordinator, maintaining a Site Emergency Response Plan (SERP) which includes a general operations policy of emergency procedures and evacuation procedure and routes. Maintain disaster preparedness by identifying potential problems, developing response plans, managing crises, and identifying a Site Emergency Response Team. Follow local and state requirements and DVORA procedure 121 (Introduction to Emergency Procedures).
• Assist Property Manager with eviction proceedings as needed, providing access to and coordinating with the Sheriff’s Office.
• Follow safety procedures and maintain a safe work environment. Conduct periodic safety meetings and ensure staff are trained and educated on safety procedures.
• Service contracts responsibility including scoping, procuring, executing, and verifying timely compliance with third party contractors and vendors. Collect and file all reports and certifications.
• Prepare, maintain, and submit reports, contract lists, presentations, documents and manuals as required. Maintain accurate records, files, and communications pertinent to the owners and maintain up to date equipment maintenance logs and emergency shut off procedures book.

Qualifications and Education Requirements

Minimum 5 years’ experience in Construction; or equivalent combination of education and experience.

All local required certification such as fire safety

Thorough knowledge of mechanical operations of a building and equipment; knowledge of building systems such as plumbing, heating, electrical, and HVAC

An impeccable customer relationship track record

Ability to define problems, collect data, establish facts and draw valid conclusions

Proficiency with Microsoft Word, Excel and Outlook required

Able to respond to emergencies, even after scheduled hours

Excellent analytical and problem-solving skills

Ability to identify issues and determine repairs that are needed

Ability to plan maintenance schedules for building systems

Excellent management and supervisory skills

Ability to read, analyze and interpret leases, general business periodicals, professional journals, technical procedures and government regulations

Preferred Skills

Outstanding organizational and time-management abilities

Excellent communication and interpersonal skills