What are the responsibilities and job description for the Service Advisor - Dwayne Lane's CJDR (Everett) position at Dwayne Lane’s Auto Family?
Job Title : Service Advisor
Location : Dwayne Lane Everett Chrysler Dodge Jeep Ram
Location : Everett, WA
Company Overview :
At Dwayne Lane Everett CDJR, we pride ourselves on providing excellent customer service, cutting-edge technology, and high-quality vehicles. We’re a part of the Dwayne Lane family of dealerships, committed to delivering an exceptional automotive experience for our customers. Our team is looking for a passionate and dedicated Service Advisor to join our growing service department.
Position Summary :
As a Service Advisor at Dwayne Lane Everett CDJR, you will be the first point of contact for customers bringing in their vehicles for maintenance or repairs. You’ll be responsible for providing outstanding customer service, guiding clients through the service process, and ensuring their experience is seamless. The ideal candidate will have a passion for the automotive industry and a strong commitment to customer satisfaction.
Key Responsibilities :
- Greet and engage customers in a friendly, professional manner.
- Listen to customer concerns and relay them to the service team accurately.
- Provide clear communication about the services needed, explaining repairs, costs, and timelines.
- Create and manage service appointments.
- Present service recommendations and up-sell additional services when applicable.
- Maintain a strong understanding of vehicle systems, repairs, and industry trends.
- Ensure customer satisfaction by addressing concerns and following up on completed services.
- Maintain accurate customer records and service histories.
- Work collaboratively with the service team, including technicians, managers, and parts staff, to deliver top-quality service.
- Handle payment processing and invoicing for services rendered.
Qualifications :
Benefits :
About Us
Dwayne Lane's Auto Family has been serving the community since 1954. The locally owned company has five locations in Everett, Arlington and Burlington representing Chrysler, Dodge, Jeep, Ram, Chevrolet, Subaru, Mazda, and Ford new vehicle franchises and all makes and models of used vehicles.
The full-service dealerships offer award-winning parts and service departments along with Express Lube service and strive to provide excellent service to our customers. The parts and service departments are competitively priced and personnel are factory trained to ensure product knowledge to repair and maintain your vehicle.
Our facilities have comfortable customer and family lounges, WI-FI, and complimentary beverages for our guests. Our slogan is “We’ll Take Care of You!” and it’s more than a motto, it’s our standard for doing business. Our employees value our customers and you’ll receive superior customer service with each and every visit.
Dwayne Lane's Auto Family is also very involved with our community. It’s our way of saying thanks for supporting our dealerships throughout the years. We believe in giving back to the community and are proud to support local sports teams, youth programs, and other community projects through monetary support, time and talents of our employees.
Dwayne Lane’s Auto Family is interested in finding talented individuals who are looking for a rewarding and challenging career in the automotive industry. We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to management. If you want to set yourself apart from the ordinary routine of the average job, possess the unique ability to consistently provide outstanding customer service, and have a dedication to excellence.
Apply today!
