Evening Concierge (Monday - Friday, 3-11PM)

Description

As our Evening Concierge, you will take over after the first concierge shift of the day and close out pending tasks. You’ll be the first person people see as they walk into the building and the first voice they hear when they call in. You'll be involved in so many things throughout the day that'll make the time go fast. This is not a position where you'll just sit behind a desk answering phones. Oh, no. This shift is usually busiest at the start of shift and quiets down towards the end. You'll be the go-to person for everyone in the building. You'll handle resident requests, log packages and sometimes drop-off to residents' doors, plan resident social events, coordinate maintenance requests and help the office team. You're the glue that keeps the community together.

As an Evening Concierge, you will:

• greet incoming guests and residents along with their furry family member. If they're a guest, find out how you can help and guide them in the right direction. Answer incoming calls to find out how you can help and transfer them to the person who can better help them. If after business hours, take down their information to pass to the team. 
• log packages. This can be a lot to source through especially around holiday season. Log packages and give to resident at the desk or drop-off to resident's door upon request. Conduct package audits to ensure delivery and improve efficiency of package handling.
• assist residents with emergencies, requests, or concerns. An example of an emergency may be assisting residents who are locked out of their apartment. Examples of a request may be to help make reservations at a restaurant, reserve the clubroom or provide a guest parking pass. Examples of a concern may be noise complaint or unkind neighbor behavior.
• respond and coordinate service requests with the maintenance team within 24 hours. If it's an emergency, follow protocol to make sure its handled right away. After the request has been taken care of, follow up with resident to make sure they are happy.
• plan resident social events. Follow a theme of the month or plan something entertaining. Our resident events are fun and create a sense of community. This is where residents and team members get to know each other better.
• assist the office team with administrative tasks. This is a great learning opportunity if you aspire to become a leasing consultant.

Requirements

We’re looking for:

• High school diploma or GED
• Experience in a living, retail, travel, or hotel environment
• The ability to lift up to 25lbs
• Clear and professional verbal and written communication
• Stellar customer service, organizational, and people care skills
• Computer savvy to use Microsoft Office, Yardi and internet

Enjoy a variety of perks and benefits including:

• Money - Competitive pay and bonuses, Team Member Referral program.
• Wellness - Comprehensive health, dental and vision insurance, life/AD&D, short-term/long-term disability.
• Paid time off - holidays, vacation, sick, and bereavement.
• Retirement - Company matched 401K.
• Perks - Apartment home discount, training programs, team building events.