What are the responsibilities and job description for the Overnight Concierge (Sunday - Thursday, 11PM-7AM) position at Dweck Properties?
Description
As our Overnight Concierge, you will take over after the second concierge shift of the day and close pending tasks. You'll be the first person people see as they walk into the building and the first voice they hear when they call in. Although this shift is usually the quietest, there's still plenty to do. You'll be the go-to person for everyone in the building. You'll handle resident requests, work on projects, coordinate maintenance requests and setup for the following day. You're the night watch at the property making sure it's peaceful.
As an Overnight Concierge, you will:
- greet incoming guests and residents along with their furry family member. If they're a guest, find out how you can help and guide them in the right direction. Answer incoming calls. If the person needs assistance with leasing or any other business-related needs, take down their information to pass to the team in the morning.
- log packages. This can be a lot to source through especially around holiday season. Log packages and give to resident at the desk or drop-off to resident's door upon request. Conduct package audits to ensure delivery and improve efficiency of package handling.
- assist residents with emergencies, requests, or concerns. An example of an emergency may be assisting residents who are locked out of their apartment. Examples of a request may be to reserve the clubroom or provide a guest parking pass. Examples of a concern may be noise complaint or unkind neighbor behavior.
- respond and coordinate service requests with the maintenance team within 24 hours. If it's an emergency, follow protocol to make sure its handled right away. Communicate the request with the day concierge so they can follow up with resident.
- work on projects. Since it's quiet overnight, this is the best time to work on administrative projects assigned.
- walk the building to make sure doors are closed and locked. Watch security cameras for any irregular activity.
Requirements
We’re looking for:
- Experience in a customer service role like in hospitality, retail, or property management. But if you don't have experience in any, no worries, we'd love to train you.
- The ability to sit or stand for long periods of time, lift, push, pull up to 50 lbs.
What else is in it for you?
- Financial - Great pay including bonuses. Get paid for referring new team members.
- Retirement - Company matched 401k.
- Paid time off - holidays, vacation, sick, jury duty, bereavement, and parental leave.
- Wellness - Medical, vision, dental insurance, life/AD&D, short & long-term disability, wellness programs.
- Education and career planning - Career and personal development training.
- Perks - Apartment home discount, team building events.
