Senior Compliance Manager

Description

Job Title: Senior Compliance Manager 

Department(s): Property Management

Reports To: Director of Property Management

FLSA Status: Exempt

Approved By: Chief Executive Officer (CEO)

Approved Date: March 1, 2023

Summary:  Works across property management department to ensure compliance with all requisite regulatory and funding requirements. Plays a lead role in managing compliance software and systems, training property management staff around compliance issues, and maintaining internal systems to ensure positive audit outcomes.   

Essential Duties and Responsibilities:  include the following:

Knowledgeable in affordable housing regulations and requirements to ensure compliance documentation and reporting commitments are upheld and reviewed for LIHTC, HUD, HOME, RD, AHP, or other applicable programs including any owner agreements or federal, state, or local regulations or laws. 

Will Include:  

• Participates in the creation and/or maintenance of file management information systems to ensure appropriate and effective staff accessibility and use.
• Monitors compliance with established Resident Selection Criteria for each community with applications being completed and approved in an expedient manner. Identifies the need for changes and updates in Resident Screening Criteria to: comply with regulatory requirements; promote fair housing and accessibility to housing; resolve barriers to affordable housing.
• Directly communicates and interacts with regulatory or other agencies in conjunction with the CEO, Director of Property management, and other staff. 
• Develops and/or updates Affirmative Fair Housing marketing and 504 plans. 
• Coordinates file audits and property inspections. Assists with preparation efforts and coordinating corrective actions for any findings requiring a response. (Includes internal or approved 3rd party vendor review and approval of all initial first-time qualified occupancy certifications prior to move-in and auditing a percentage of annual and interim certifications.)
• Tracks and ensures compliance with assigned project investor/lender/funder underwriting and reporting requirements.
• Ensures proper application and use of income, rent, and utility limits.
• Monitors process for timely contract or other rent increases including any required requests, approvals and notices to residents.
• At the direction of the department director, works to compile reports and dashboards to track department performance.
• Participates with Real Estate Development and Asset Management in planning for new projects or the rehabilitation/re-syndication of existing projects by offering analysis and insights on operating proformas, design, marketing evaluation, staffing demands as well as any short-term and long-term capital needs, etc.  
• Provides input regarding short-term and long-range plans (including CNAs) and budgets based on corporate goals and objectives.   
• Other duties may be assigned.

Supervisory Responsibilities:  May be assigned one or more staff to supervise. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws and regulations. 

Competencies:  To perform the job successfully, an individual should demonstrate the following competencies:

• General Competency - To contribute to the Dwelling Place mission, each employee must possess skills beyond the technical requirements for the position. An employee must also demonstrate the ability and capacity to work with others in a manner that fosters trust, cooperation and a positive team esprit de corps. Dwelling Place expects each employee to maintain high ethical standards in their interactions with customers, other staff, vendors and the public generally. Dwelling Place employees are also expected to be dependable, to be respectful of others, to use sound judgment, to seek out new opportunities for learning and to communicate effectively with others. 
• Employees must abide by all Dwelling Place policies including but not limited to the Dwelling Place Code of Ethics and personnel policies. 
• Marketing Skills - Achieves marketing goals; Overcomes objections with persuasion and persistence; Initiates new contacts; Maintains customer satisfaction; Maintains records and promptly submits information.
• Use of Technology/Equipment - Demonstrates required proficiency in technology applications including property management software. skills; Adapts to new technologies or equipment; Troubleshoots technological problems; Uses technology/ equipment to increase productivity; Keeps technical skills up to date.
• Job Knowledge - Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources wisely.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops staff' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve leadership and supervisory skills; Fosters cooperation and blended management; Defines team roles and responsibilities; Supports group problem solving; Acknowledges team accomplishments.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Requirements

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:  Bachelor's degree and four or more years related experience and/or training.

Language Skills:  Ability to read, analyzes, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively communicate, present information and respond to questions.

Mathematical Skills:  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:  To perform this job successfully, an individual should have knowledge of Property Management Software; Database software; Internet software; Microsoft Office, particularly Excel, Outlook, PowerPoint, and Word.

Professional Licenses, Certificates, Registrations:  Valid Michigan Driver’s License; Michigan Real Estate Salesperson’s License; Certified Property Manager (CPM) preferred.

Other Qualifications:  Must be willing to work occasional evenings and weekends as needed to complete the requirements of the position.

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand and talk or hear. The employee is frequently required to walk and sit. The employee is occasionally required to use hands to finger, handle, or feel and taste or smell. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters 

while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually quiet.