Property Manager (Hybrid)

OUR POSITION IN A NUTSHELL

The Property Manager is responsible for day-to-day service delivery of a portfolio of properties. The manager will handle a full property management caseload and has complete file responsibility. This position has frequent contact with clients, homeowners, tenants and suppliers. The manager will act as the single point of accountability and agent on behalf of the homeowner. He or she will ensure programs are administered according to Dwellworks and clients’ policies/contracts. The manager will work independently and must be resourceful to propose expedient and cost-effective resolutions to homeowners regarding issues that occur throughout the course of an assignment.

WHAT YOU'LL DO

40% Management of Property

• Responsible for day-to-day service delivery to the homeowner
• Responsible for property management policy and benefits counseling based on the assigned program policy and guidelines
• The manager will act as the primary contract to the client, homeowners, tenants, field agents, and maintenance suppliers in the property management program
• Responsible for pro-active communication to all parties associated with each property

25% Homeowner Counseling

• Provide overview of the Property management program and step-by-step instructions to transferees as they enter the program
• Answer day-to-day questions about the policy and process
• Regular communication with the homeowner regarding on-going repair and maintenance needs on the property

10% Property Financial Management

• Review and analyze homeowner and client operating statements for accuracy
• Ensure the homeowner understands all charges and receipts for the reporting period
• Work with accounting to supply all necessary information for payments and processing

10% Other Duties Assigned

• Assist/participate in projects/task as requested by management
• Assist in training new hires as requested/needed as a mentor for on-the-job training and employee development
• Monitor emergency coverage as necessary

WHAT WE'RE LOOKING FOR

Qualifications

• Bachelor’s degree preferred

Required Experience

• Customer service and/or financial background
• A minimum two years’ direct relocation, property management, real estate experience or heavy customer service

Preferred Experience

• Relocation, property management or real estate experience

Other Required Skills and Abilities

• Excellent written and verbal communication skills
• Organizational skills, attention to detail, able to function as part of a team, ability to manage network/suppliers, a self-starter, and quality focused

While we think the above requirements are important, we’re flexible and would welcome your application if you believe that you have other valuable experience. At Dwellworks we are dedicated to building a diverse, inclusive, and authentic workplace, so if our values and mission appeal to you but you don’t meet 100% of the requirements, please still apply!

WHO WE ARE

Our Team

The Dwellworks experience is driven with passion, hard work and integrity. We search for the team players, the go-getters, and the innovators who are hungry to learn. Best of all, we promote a relaxed, well-rounded environment where associates can explore and engage in extensive opportunities such as our associate led committees (wellness, green, philanthropy, and fun). Here at Dwellworks, we want you to succeed, we want you to grow, and we want you to thrive!

Our Perks

• Hybrid work model with some in-office and work from home time
• Monthly parking allowance
• Generous benefits package: medical, dental, vision, 401(k), etc.
• Casual dress code
• And most importantly: a passionate, friendly team of coworkers who work hard and love working here!

WANT TO LEARN MORE

Check out our website

Dwellworks is an Equal Opportunity Employer and values the diversity of perspective & experience brought to our company by people from all backgrounds & communities.