What are the responsibilities and job description for the Intake Supervisor position at Dworkin and Maciariello?
Intake Specialist | The Illinois Hammer Injury Law Firm
Salary: $70,000 - $80,000/year
Location: Must be in Chicago or willing to commute
Job Type: Full-Time
Schedule: Hybrid
Job Overview: We are seeking a highly motivated Intake Supervisor to join our dynamic team at the Illinois Hammer Injury Law Firm. With a team of experienced attorneys, we are dedicated to providing exceptional legal representation to our clients. We pride ourselves on our commitment to justice and ensuring that injury victims receive the compensation they deserve. As an Intake Supervisor, you will play a crucial role in training and supporting the intake team, assessing potential cases, and analyzing reporting to measure the intake team’s success. This position involves a combination of leadership, training, reporting, and maintaining high standards of client service. *Some nights or weekends may be required.
Responsibilities:
- Training: Facilitate in-office daily comprehensive training sessions for new team members, up to 60 days, ensuring their seamless integration into the intake process.
- Reporting: Identify poor call quality scores, review with team, address training gaps, issue training accordingly, and track member improvement.
- Leadership: Coordinate team scheduling to optimize efficiency and ensure adequate coverage. Conduct regular 1:1 meetings with team members to provide feedback, address concerns, and support professional development.
- Admin: Troubleshoot workflow bottlenecks to maintain a smooth and efficient intake process.
- Liaison: Maintain relationships with key stakeholders such as doctors and medical providers.
Qualifications:
- Candidates with 3 years of intake experience are preferred.
- Minimum of 3 years of sales experience.
- Previous experience in a legal or personal injury setting is a plus.
- Proven experience in sales environment, team leadership, and CRM utilization.
- Strong organizational and communication skills.
- Strong understanding of Microsoft tools.
- Ability to analyze and interpret data to drive performance improvements.
Benefits:
- Competitive salary.
- Comprehensive health and wellness benefits package.
- Professional development opportunities to enhance skills and knowledge.
- Collaborative and supportive work environment.
- Eligible for benefits (full-time employee)
- Health and Dental insurance with employer contribution
- 401K and Profit Sharing with employer contribution
- Paid vacation and sick time
- Tuition reimbursement
Team Fun:
Our office is a warm welcoming place where teamwork, and professional growth are encouraged and rewarded. We know that there is more to being a team than working together so we dedicate time and resources to supporting local charitable causes, firm outings, and friendly competition events.
Disclaimer:
This job description is not an exhaustive list of duties, responsibilities, or activities. The outlined tasks and responsibilities do not encompass every possible assignment that may be delegated. The employer may modify or assign new tasks at any time, with or without notice.
Our team is committed to creating an environment which prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Salary : $70,000 - $80,000