What are the responsibilities and job description for the Field Service Technician position at Dwyer Instruments?
The Job :
The main responsibilities will include conducting repairs, running calibrations, troubleshooting electronics, and taking service trips to the customer sites. This is a dynamic role that requires excellent problem-solving skills, strong technical knowledge and exceptional customer service skills.
Who We Are Looking For :
The ideal candidate with excellent communications skills and can explain technical concepts to non-technical users and customers clearly.
A team player who can work in different environments and has the electrical aptitude to solve all types of service problems.
What You'll Do :
Troubleshoot, maintain, test, and calibrate industrial flow, level, and temperature measurement instrumentation at the customer site.
Installation start-up and commission instrumentation at the customer's location.
Manage both areas of routines such as answering technical support calls, responding to emails on post sale product support, and travel to customer site for troubleshooting support.
Troubleshoot and maintain instruments that interface to customer's control systems including DCS, PLC's, MMI, SCADA and with other industrial field control devices such as pressure transmitters, thermocouples, and analyzers.
Perform calibration and input operating parameters and specifications as defined by customer's plant specifications, management and / or engineers.
Document field service customer site visits via Field Service Reports and expense reports.
Train FCI personnel, customers, and sales channel partners regarding the installation, operation, integration, configuration, service, and usage of FCI products.
Requirements
What You'll Need :
Associate of Science or vocational training in electrical, mechanical or instrumentation with relevant work experience.
1-3 years progressive related work experience (Commercial or Military); of which 3 years' work experience with fluid dynamics, measuring instrumentation, and / or process controls is a plus.
Proficient with HART, Profibus, Modbus or other digital bus communications.
Excellent verbal and communication skills, with the ability to explain technical information to non-technical users and customers.
Ability to troubleshoot complex issues on different types of electronic components.
Physical / Travel Requirements
This position requires sitting and talking on the phone for extended periods of time and using a computer keyboard. Field service trips may require extended periods of standing, walking, bending, lifting up to 50lbs., gripping, wrenching, and twisting. May be required to climb ladders, work in confined spaces, using man-lifts and climbing aloft harnesses and potential to work in or nearby nuclear plants.
In addition, the candidate must be able to work overtime when required, maintain a valid driver's license with a clean driving record, have a valid passport, and the ability to travel worldwide for extended periods of time (30 / 40% of the time). Individuals may be required to pass a customer site credentials / background check, such as required for a TWIC card. The work schedule is primarily 1st shift but may be changed to 2nd or 3rd when needed. The ideal candidate must be very well organized, and able to present themselves professionally to customers in stressful situations and be fiscally responsible to both the customers and FCI.
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