Business Process Consultant, ServiceNow ITAM Solutions

Job Description :

What you get to do in this role :

Be the process expert in how to best support IT Operations, Infrastructure, Asset Management departments by using ServiceNow’s ITOM and ITAM products using ServiceNow best practices focused on configuration vs. customization

Driving IT Operations and Asset-specific process definition, re-engineering, improvement and gap analysis of current / future-state processes during workshops with key customer sponsors and stakeholders

Lead customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes

Lead customer design workshops focused on ServiceNow Platform and Solution functionality

Owning support of key customer process owners / Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral

Guiding customers in completing required documentation such as business requirement workbooks for functional aspects of the solution

Drafting persona-based and functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them. The BPC owns the lifecycle of all user stories workflow in engagements - from draft to completion.

Guides and advocates for the customer’s needs throughout the engagement

Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources

Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement

Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes

Prepare all customer-facing deliverables focused on process

Juggle multiple and complex projects / initiatives

Promoting continuous improvement practices for delivery / engagement materials

Supporting specific sales activities when required

Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request

Up to 50% travel annually, driven by customer needs and internal meetings

Requirements :

At least 8 years of consulting experience for complex, global organizations in the IT Operations, Infrastructure, and / or Asset Management departments

ServiceNow certifications () such as a current ServiceNow Certified System Administrator (CSA) certification and at least one relevant ServiceNow Solution-Specific Certified Implementation Specialist (CIS) designations (e.g., CIS – Discovery, CIS – Event Management, CIS – Hardware Asset Management, CIS – Software Asset Management)

ITIL Foundations certification

Demonstrated ability to advise customers on the proper use of the Common Service Data Model (CSDM) and its implications across other ServiceNow products, to include ITOM, ITAM, and ITSM product suites

Demonstrated ability to influence and consult (providing options with pros, cons and risks) in an IT Operations, Infrastructure, and Asset Management organizations, while providing thought leadership to relevant sponsors / stakeholders in solving business process and / or technical problems

Proven experience in defining and deploying future-state processes and in identifying solutions from a people, process and technology perspective with a focused prowess on implementation of technology

Strong understanding of the IT Infrastructure landscape (hardware [classes, makes and models], software [licensing model, classes, makes and models], network [OSI model, topography], delivery approaches and trends [on premise, SaaS, public and private cloud, edge computing, etc], common infrastructure design patterns)

Strong understanding of IT Infrastructure and Asset Management related systems and tools (event monitoring tools such as SCOM and Dynatrace; end user compute and data center auto-discovery tools such as SCCM and SolarWinds, certificate management solutions)

Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development

Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)

Experience in analyzing and recommending IT Operations, Infrastructure, and / or Asset Management strategies based on business priorities

Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $73,100 - $135,700.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity / Affirmative Action employer . All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation / gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link ()

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email (GSS-HR-ER@dxc.com) .

Please note : DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Salary : $73,100 - $135,700