What are the responsibilities and job description for the Client Success Manager (CSM) position at DXC Technology?
Project Description:
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we
Location: Remote with travel to the client as needed. Willingness to travel 50%, on average, based on the work you do and the clients you serve.
Overview:
Client Success Managers (CSMs) are responsible for delivering revenue growth in 1 or more client accounts. For their clients, they are the key representative of the Consulting & Engineering Services (CES) organization and are responsible for coordinating all CES activities and personnel within their account(s). CSMs are core to the development and delivery of CES strategic objectives and financial goals.
Responsibilities:
Responsible with Market partners for account planning leveraging Industry SMEs
Responsible for the generation and management of the sub-$5M pipeline
Responsible for contract renewal readiness & securing renewals
Responsible for creating a revenue growth mindset in the wider CES team within the account to better identify opportunities
Responsible for horizon scanning and x-sell of CES offerings
Accountable for proactive opportunity creation leveraging Consulting Partners, Client Technical Leads, Industry SMEs and Sales teams
Responsible for acting as the Voice of the Client within CES
Responsible for understanding the relationship between the Client's externally stated goals, internal programs of work (to achieve those goals) and technology activities (to deliver those programs)
Responsible for expanding and maintaining relationships with key client stakeholders
Responsible for maintaining their Industry expertise, understanding the market trends, and their client's competitors' activities
Responsible for approving sub-$5M deals
Responsible with Market partners for accurate forecasting of revenue and margin
Accountable for ensuring all contractual delivery obligations are met
Responsible for leading a virtual team of consisting of all CES personnel working on their account
Accountable for client satisfaction with delivered work
Interlock with delivery teams to ensure margin is delivered to plan; including optimizing onshore/offshore mix, labor pyramid, & automation
Accountable for ensuring delivery of fixed price projects to time, scope, and budget
Responsible for driving speed of resourcing
Mandatory Skills Description:
Bachelor's degree in a relevant field or equivalent combination of education and experience
5-7 years of experience in Customer Success, Account Management, or a technical customer-facing role.
Proficiencies in strategic planning, client relationship management, and team leadership
Experience is interaction with C-level executives. Senior Director and Directions.
Experience in Client Stakeholder Management, Account Management, Delivery and Program Management
Experience in Banking and Capital Market Industry or Life and P&C Insurance Industry.
Continuous learner that stays abreast with industry knowledge and technology
Ability to operate independently while aligning with broader company objectives.
Exceptional communication and interpersonal skills—capable of translating customer insights into impactful action.
