What are the responsibilities and job description for the Customer Service Representative - US REMOTE position at DXC Technology?
Job Description
Essential Job Functions
DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings link
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Essential Job Functions
- Answers telephones and responds to moderately complex customer questions and/or forwards call to appropriate personnel
- Researches customer inquiries and responds to appropriate parties in a timely manner
- Records calls, processes requests and updates account history with results of inquiry to include proper documentation
- Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements
- Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information
- Interfaces with team personnel, management, and customers in reference to customer service issues
- Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management
- Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions
- Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement
- High school diploma or G.E.D
- One or more years of customer service or other telephone experience
- Experience working with organizational functions and personnel
- Experience working with fax machines, computer software, and telephone technology
- Experience working with and skilled in the use of help desk software
- Business and analytical problem-solving skills
- Communication skills
- Ability to work independently
- Ability to follow oral and written directions
- This position is fully remote within the United States only
- Home base, remote – Laptop, Docking Station, Monitors, Headset will be provided
- Schedule: Monday – Friday, core business hours are 8 30am to 6pm EST
- All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future
DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings link
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
