What are the responsibilities and job description for the Customer Support Representative - ONSITE - Auburn Hills, MI position at DXC Technology?
Job Description :
TCSC Technical Representative will be able to :
Answers help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately Resolves and / or refers more complex technical problems through a defined escalation process Developing follow-up steps in support of IT systems that support vehicle programming Able to resolve less complex problems immediately, while more complex problems are escalated for resolution
Mandatory requirements
This position is for United States lawful citizens and green card holders, who have proficiency in French as second language This position requires bilingual English / French professional proficiency working skills (Canadian French as second language is preferred) High school diploma or G.E.D. Typically, 2 years of relevant work experience in IT technical support Self-motivated with a proactive approach to meeting and exceeding customer expectations 2 years computer hardware and software experience Ability to diagnose and repair PC hardware / networking components Substantial problem solving abilities Ability to work and thrive in a team environment Exceptional communications and organizational skills Dedication to excellent attendance Candidate will be able to work first and second shift as well as occasional Saturday hours
Preferred qualifications
Knowledge of LAN / WAN IT infrastructure Professional work experience or training with a focus on IT or automotive systems CompTIA A Windows OS MS Office
Education
High school diploma or G.E.D.
Work environment
You are required, as part of the job function to travel up to 90% to the office in 2851 High Meadow, Auburn Hills, MI, 48326
All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future
We will not be able to move forward with Canadian citizens under work visa, temporarily residing or working in the United States
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology is an Equal Opportunity / Affirmative Action employer (https : / / dxc.com / content / dam / dxc / projects / dxc-com / us / pdfs / careers / Equal-Employment-Opportunity.pdf) . All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation / gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the
Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters
To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.Postings link (https : / / mandatoryview.com / ?LicenceId=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&ProductType=OnlineApplicant&SubType=PG)
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email (GSS-HR-ER@dxc.com) .Please note : DXC will respond only to requests for accommodations due to a disability.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here _._
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