Data Center Field Technician - Salisbury, NC

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

This is an on-site role in Salisbury, North Carolina, which includes a unique work shift of Sunday - Wednesday 9:00PM - 7:00AM local time.

Essential Job Functions

• General Services

  • Escort DXC and non-DXC personnel, vendors, and customers within secured and data center spaces per DXC security policies.
  • Provide technical oversight of activities performed during escorted activities.
  • Interface with requestors via phone, email, and instant messaging using DXC tools.
  • Participate in technical change reviews, incident troubleshooting, and web sessions between DXC teams and customers.
  • Escalate and communicate incidents, outages, and failed changes to DXC Leadership and Site Leads.

• Site Access & Security

  • Review and approve data center access requests following DXC policies.
  • Vet visitors according to DXC security policies.
  • Interface with vendors, supplementary service providers, and Telco providers.

• Documentation & Reporting

  • Maintain and create documentation related to site-specific activities.
  • Provide ad hoc reporting and track all work performed in secured spaces.
  • Maintain a daily turnover log of all interactions and work completed.

• Data Center Planning & Inventory Management

  • Support planning for IT equipment installation and removal.
  • Assist in planning space layouts for new device installations and cabling infrastructure.
  • Perform site inspections for equipment assignments and removals.
  • Track, inventory, and physically validate IT equipment, affixing barcode tags.
  • Maintain accuracy of inventory records and perform scheduled audits.
  • Manage shipping, receiving, and loading dock activities, tracking all shipments.
  • Ensure compliance with DXC standards for storage and property removal.

• Service Management & Incident Resolution

  • Support DXC’s service management processes, including ticketing and change approvals.
  • Conduct pre- and post-validation for all planned change work to ensure compliance.
  • Provide root cause analysis reports for failed tasks or preventable incidents.
  • Perform ITIL-related activities, including Incident, Problem, and Change Management.
  • Participate in DXC planning meetings and execute required problem resolution tasks.

• Hands & Eyes Support Services

  • Install and remove IT equipment, including power-down and grounding activities.
  • Perform troubleshooting and device validation, including serial number verification.
  • Execute basic OS loads and software installations.
  • Assist with disaster recovery efforts, system failures, and power interruptions.
  • Perform equipment resets, relay LCD readouts, reseat cables, and verify console errors.

• Cabling Services

  • Install, remove, and manage patch cabling and infrastructure.
  • Test, label, and document all cabling connections according to DXC standards.
  • Perform cable inventory, troubleshooting, and repairs, including fiber cleaning.
  • Track and document all cabling work in DXC tools and databases.

• Media Administration Services

  • Mount, dismount, catalog, and track media assets.
  • Perform inventory management and ensure compliance with DXC policies.
  • Execute media vaulting and tracking, including destruction and offsite storage.
  • Use system consoles for standard tasks, including mounting and unmounting media.

Technical Expertise

• Proficiency in Excel, PowerPoint, Exchange, SharePoint, Teams, Visio, and Microsoft tools.
• Strong knowledge of data center environments, infrastructure, networks, and disaster recovery.
• Familiarity with IT equipment, including servers, network switches, storage, and cabinets.
• Experience using pallet jacks, forklifts, and handling IT hardware safely.
• Knowledge of network and telecommunications protocols and platforms.

Other Qualifications

• Strong organizational, communication (written and verbal), and problem-solving skills.
• Ability to work independently and as part of a team.

Work Environment

• On-site in Salisbury, North Carolina, in an office/data center environment.
• Shift Details: Sunday through Wednesday, 9:00PM to 7:00AM local time. This shift may include shift differential pay according to federal, local, and Company guidelines.
• May require physical activity such as lifting (up to 50 pounds), moving equipment, and standing for long periods.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.