What are the responsibilities and job description for the Deskside Support / Field Services in Ottawa position at DXC Technology?
Job Description
At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.
Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.
About The Role
DXC Technology is seeking a highly motivated team member to provide 2nd-level Support Services to our valued clients.
DXC Technology produces better business outcomes for our clients through our comprehensive Infrastructure Technology Outsourcing Services. Our service excellence, with consistent globally delivered standardized services guarantees clients peace of mind, while our ability to drive innovation ensures clients a compelling strategy for the future
What You´ll Do
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings link
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.
Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.
About The Role
DXC Technology is seeking a highly motivated team member to provide 2nd-level Support Services to our valued clients.
DXC Technology produces better business outcomes for our clients through our comprehensive Infrastructure Technology Outsourcing Services. Our service excellence, with consistent globally delivered standardized services guarantees clients peace of mind, while our ability to drive innovation ensures clients a compelling strategy for the future
What You´ll Do
- Providing telephone and email support for all applications, proprietary programs and computer equipment used by the firm
- Ensuring the 2nd-level support is monitored at all times during hours of operation
- Responding to requests in a courteous, professional, and appropriate manner
- Documenting requests using a ticketing system.
- Assessing and resolving all support requests based on urgency, type of issue and available resources
- Applying problem-solving techniques to resolve Help Desk issues prior to escalating.
- Troubleshooting and diagnosing software and hardware problems and arranging for repairs as appropriate
- Other duties as assigned
- Typically requires 3-5 years general experience, or equivalent combination of experience and college le Job Description: DXC Technology (NYSE: DXC) helps global companies run mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new performance levels, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com
- Collaborate with the software development team to design, code, and test software solutions, focusing on developing and maintaining critical components
- Support in application and developer
- Work with senior team members to meet project requirements and deadlines, actively participating in design and code reviews
- Contribute to troubleshooting and problem-solving in software development, diagnosing and resolving complex technical issues
- Participate in the development and documentation of software requirements and specifications
- Debug and resolve complex production issues, working closely with senior engineers and support teams
- Stay updated on emerging technologies and best practices, researching and proposing innovative solutions
- Assist in mentoring and guiding junior team members, sharing knowledge and expertise
- Take ownership of challenging technical tasks and collaborate on architectural decisions
- Bachelor's degree in Computer Science, Mathematics, Physics, or Engineering preferred
- Typically, 2 years of relevant work experience in the industry, with a minimum of 2 years in a similar role and years of experience in software engineering
- Proficiency in any of the following: Perl, Windows, Oracle/SQL, HTML, CGI, Unix/Linux, CSH, Cron, Python, Java
- Experience analyzing and documenting
- Application support and application developer
- Strong programming and debugging skills
- Familiarity with software development practices and methodologies
- Strong problem-solving skills
- Good team collaboration and communication abilities
- Remote to Puerto Rico only (Resources need to reside in Puerto Rico)
- Bilingual English and Spanish
- Remote to Puerto Rico only (Resources need to reside in Puerto Rico)
- Must be legally authorized to work in the United States without requiring sponsorship now or in the future
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings link
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
