What are the responsibilities and job description for the Desktop Support - on-site - Alpharetta, GA position at DXC Technology?
Job Description
Essential Job Functions:
Location: Alpharetta, GA - 100% on-site
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings link
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Essential Job Functions:
- EUC support for laptop, desktop, and mobile devices using Windows, MacOS, and iOS
- Offer foundational technical support in infrastructure services, providing assistance in routine tasks
- Assist with infrastructure projects and assignments
- Participate in basic monitoring and routine troubleshooting of infrastructure systems
- Collaborate with team members to address infrastructure challenges and daily operational tasks
- Support the creation and maintenance of infrastructure documentation
- Develop and improve technical skills through on-the-job experience
- Show eagerness to learn and gain expertise in infrastructure services
- Follow established best practices and standards in infrastructure service delivery
- Bachelor's degree in a relevant field or equivalent combination of education and experience
- Typically, 1 years of relevant work experience
- Proven experience in infrastructure technology analysis
- Proficiencies in data analysis and technical knowledge
- A continuous learner that stays abreast with industry knowledge and technology
- An advanced degree in a relevant field is a plus
- Relevant certifications, such as CompTIA A , Microsoft Certified: Azure Fundamentals, or Google Cloud Associate, are a plus
- Customer Service: Providing excellent support and ensuring user satisfaction
- Communication Skills: Effectively conveying technical information to non-technical users
- Problem-Solving: Quickly diagnosing and resolving technical issues
- Time Management: Prioritizing tasks and managing time efficiently
- Documentation: Keeping accurate records of issues and solutions
- Adaptability: Adjusting to new technologies and changing environments
- Team Collaboration: Working well with other IT staff and departments
- Training and Mentoring: Educating users on best practices and new systems
- Attention to Detail: Ensuring all aspects of a problem are addressed
- Interpersonal Skills: Building positive relationships with users and colleagues
- Windows 10/11: Installing, configuring, troubleshooting, and maintaining these operating systems
- Active Directory: Managing user accounts, permissions, and group policies
- Office 365: Supporting and troubleshooting issues related to Microsoft Office applications and services
- PowerShell: Automating tasks and managing systems through scripting
- Azure AD: Managing cloud-based identity and access management
- Microsoft Endpoint Configuration Manager (SCCM): Deploying and managing software, updates, and operating systems
- Microsoft Teams: Supporting and troubleshooting collaboration and communication tools
- OneDrive: Assisting users with cloud storage and file synchronization issues
- SharePoint: Managing and troubleshooting document management and collaboration platforms
- Microsoft Intune: Managing mobile devices and applications
Location: Alpharetta, GA - 100% on-site
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings link
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
