Sr. Analyst Data Center Support

Job Description: Sr. Analyst Data Center Support - On site Milwaukee, WI Data Center Support Duties Consists of site-specific tasks necessary to keep the Data Center running without interruption. Manages day-to-day functions including interfacing with Workload Performance Reporting (WPR), environment management, process enforcement, and optimization. Manages outside services team. A monthly meeting will be held with the client IT Manager(s)/Technical Leader(s) and operations team members responsible for the datacenter. The purpose of this meeting is to plan Data Center development and deal with issues in and around the datacenter. Regularly verify stock levels of consumable items (patch cables, power strips, etc) are sufficient. Order supplies if stock falls below an agreed level. Maintain general tidiness of inventory (racks, tools etc.) Manage storage rooms. Plan developments, deal with issues and work with WPR Policy and process enforcement Access coordination for all vendors/contractors (Telecom vendors into Telco and similar rooms, as well as vendors resources such as EMC, NetApp. IBM etc.) Manages Data Center physical security and provides access to Data Centers for approved Change Requests (CR), incidents, break fix activities, etc. Maintains compliance for Data Center physical access audits Activities includes vendor id verification Performing requested break-fix work under Change Request. Manage and coordinate all Change Request for the client, ensuring all approvals for requested changes are obtained, and all relevant policies are followed. Activities includes , • Attend all Change Review Boards • Ensuring all affected parties are notified. • Close out all Changes as they are implemented. Break-Fix Support: Supplier/Vendor will provide Hardware Triage support services, consisting of OEM Standard Warranty Repair Services, Enhanced Warranty Repair Service, Post Warranty Repair and Out of Warranty Repair as applicable, for Devices. Supplier responsibilities: Provide a technical support Resource available on a Dispatch basis to those indicated to receive Hardware Break Fix Support during the Hours of Support. Troubleshoot Issues to resolve or Escalate to the Original Equipment Manufacturer (OEM) Third Party Supplier. Process warranty repair claims through OEM Third Party Supplier ’s warranty processing system if applicable, in DXC’s discretion. Test for functionality of the Device and network connectivity. Obtain Authorized User acceptance of repair completion to close the Service Request Ticket; On-Site Software Support Supplier responsibilities: Provide a software support Resource to the Customer Site (where the Device on which the software resides is located. Troubleshoot Issues to resolve or Escalate to Resolver Group specialists. Test for functionality, network connectivity, and access to Customer’s infrastructure as applicable. Installations, Moves, Adds, and Changes (IMACS): Supplier responsibilities: Provide IMACD Services for properly authorized and completed IMACD Service Requests. Respond to User questions on an IMACD Service Request. Coordinate with Customer personnel and applicable Customer Third Parties concerning scheduling and requirements. Hands and Eyes Support (for Network devices, Storage, Rack and stack devices) Supplier responsibilities. Asset Management: Verify make, model, serial number, asset tag, and location of decommissioning hardware from requester’s list. Hardware decommissioning CR approval must be verified Un-rack hardware and accessories from the rack Ensure device data, and patching data, are updated/deleted in their databases/tools Ensure the decom request is properly closed out Receiving RMA hardware or spare parts and replacing them or coordinating with respective hardware vendors to break fix the hardware issues Power cycling the hardware etc Other tasks as required by Client. Installing Patch cables as clients request, and routing properly and label them Connections included patching of server/appliance into appropriate patch panel, patching on patch fields, and/or SDF to switches. Escorting and assisting Hardware vendor / service provider etc. (Incident / break-fix task) Power Cycling/managing power tasks Maintaining an inventory of devices hosted in data center space. Producing a report including all data mentioned below, and other tasks as required by Client. List will be shared on demand or once in quarter occupancy information will be shared to Operations and reporting all e-Wasted devices. Asset Management Data Required: Providing local hands-on support for scheduled power maintenance or shutdown activities using the defined Data Center protocol document for planned shutdowns. Also providing local onsite support in case of any unplanned emergency outage scenario.

Salary : $65,000 - $70,000