What are the responsibilities and job description for the Service Manager position at DXP Enterprises, Inc.?
Responsibilities of the Service Manager include but are not limited to:
- Plans and directs the work of the Service Coordinators and Service Technicians, placing particular emphasis on the successful completion service jobs
- Continually improves and develops standards for the Service Department
- Administers safety, technical, and process training as required for department
- Organizes shop to accomplish operational goals and advises VP Operations on staff requirements
- Monitors Service Department to ensure efficient use of manpower and compliance with customers' requirements
- Works with Sales Professionals to prepare technical proposals and support customer needs
- Works with the Safety Coordinator to ensure that the service department operates according to Company Safety policies, both in the shop and in the field
- Works closely with the Customer Service Manager to develop and accomplish long-range operating and service sales growth goals
Qualifications of the Service Manager include but are not limited to:
- Extensive (3-5 years minimum) mechanical experience in pump and/or other rotating equipment
- Employee management experience
- Ability to motivate team and accomplish goals
Additional Information:
Physical Demand: N/A
Working Conditions: Shop Environment
Training/Certifications: N/A
Shift Time/Overtime: Must be able to work overtime as necessary
Travel: Travel to client sites. Must have clear driving record according to company guidelines
Education: High School Diploma required
