What are the responsibilities and job description for the Service Manager position at DXP Enterprises?
Job Description
Job Description
Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.
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Responsibilities of the Service Manager include, but are not limited to :
- Responsible for implementing and actively supporting the Pro-Seal safety program. Conduct monthly safety meetings, maintaining records as appropriate.
- Provide proactive support of company vision, policies, procedures and initiatives, including but not limited to, the Employee Handbook and Quality Manual. Deliver and fortify management communications to team. Coach and monitor direct reports. Communicate customer service philosophy and focus.
- Responsible for establishing an atmosphere of service excellence and providing same to our customers. Resolve customer problems, questions and complaints by analyzing each situation with great efficiency. Maintain processes to monitor and report performance including weekly project review meetings and reports.
- Ensure profitability of repair shop projects with thorough evaluations, accurate quotations, efficient processing and complete quality control and testing.
- Continuously monitor all open projects and manage resources to make certain appropriate progress and communication with customers and salesman.
- Supervise and coordinate activities of Project Administrators, Shop Supervisor and sales in support of the above objectives.
- Solicit the sales of all Pro-Seal repair and service capabilities. Support distribution business and increase equipment reliability by including value add products in repair work.
- Responsible for evaluating machinery and tooling needs for the department. Communicate needs and justification to Pump Products Manager.
- Shall direct maintenance required on building, grounds and company owned infrastructure; along with production machinery and tooling. Will establish and direct maintenance schedules, tracking and filing system.
- Shall perform all assigned tasks in a timely manner and shall work in a manner consistent with safety of self and others at all times.
- Make regular inspections of the building and equipment assigned to him / her during the week.
- Shall achieve self-improvement by attending training sessions, in-service and workshops conducted by Pro-Seal and / or other approved agencies.
- Must work in accordance with the principals and procedures outlined in the QPI manual.
- Other duties as assigned by management.
Qualifications of the Service Manager include, but are not limited to :
LI-MP1
Additional Information :
Physical Demand : N / A.
Working Conditions : Shop Environment.
Training / Certifications : N / A.
Shift Time / Overtime : Monday - Friday, 8 : 00am - 5 : 00pm.
Travel : Acceptable driving record required according to company guidelines.
Education : High School Diploma required.
DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.
DXP offers a comprehensive benefits package including : Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. EOE / M / F / D / V
Company Description
Founded as Southern Engine and Pump Company in 1908, DXP was re-chartered in 1979 as Sepco Industries and renamed DXP Enterprises, Inc. in 1996. Over the years, we have strengthened our ability to support our customers by acquiring a diverse group of companies with a powerful corporate focus on product expertise, technical services and Industrial MRO supply chain management.
Today, DXP is a publicly traded professional distribution management company that provides products and services to a variety of industries through its Innovative Pumping Solutions (IPS), Supply Chain Services and MROP Products and Services.
DXP continues to stay on the leading edge of technology, training and products while attracting and retaining the best employees. Our corporate strategy is simply to be the best solution for the industrial customer.
Company Description
Founded as Southern Engine and Pump Company in 1908, DXP was re-chartered in 1979 as Sepco Industries and renamed DXP Enterprises, Inc. in 1996. Over the years, we have strengthened our ability to support our customers by acquiring a diverse group of companies with a powerful corporate focus on product expertise, technical services and Industrial MRO supply chain management. Today, DXP is a publicly traded professional distribution management company that provides products and services to a variety of industries through its Innovative Pumping Solutions (IPS), Supply Chain Services and MROP Products and Services. DXP continues to stay on the leading edge of technology, training and products while attracting and retaining the best employees. Our corporate strategy is simply to be the best solution for the industrial customer.
