What are the responsibilities and job description for the Assistant Field Service Manager position at DXP?
Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.
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Responsibilities of the Assistant Field Service Manager include but are not limited to:
- The Service Manager must be willing to work 50-70% billable hours monthly or bring in Pump Repair business by building customer relationships
- Plans and directs the work of the Service Coordinators and Service Technicians, placing particular emphasis on the successful completion service jobs
- Continually improves and develops standards for the Service Department
- Administers safety, technical, and process training as required for department
- Organizes shop to accomplish operational goals and advises Customer Service Manager on staff requirements
- Monitors Service Department to ensure efficient use of manpower and compliance with customers' requirements
- Works with Sales Professionals to prepare technical proposals and support customer needs
- Works with the Safety Coordinator to ensure that the service department operates according to Company Safety policies, both in the shop and in the field
- Works closely with the Customer Service Manager to develop and accomplish long-range operating and service sales growth goals
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Qualifications of the Assistant Field Service Manager include but are not limited to:
- Must be a working Manager. Must have knowledge of Pump Repair.
- Extensive (7-10 years minimum) experience in pump and/or other rotating equipment
- Employee management experience
- Ability to motivate team, hold team members accountable, and accomplish goals
- Acceptable driving record, according to company guidelines.
Additional Information:
Pay Range: $100k (DOE)
Physical Demand: Must be able to lift up to 50lbs. unassisted
Working Conditions: Shop Environment
Training/Certifications: NA
Shift Time/Overtime: Must be able to work overtime as necessary
Travel: Travel to client sites. Travel to manufacture’s sites for factory training. Must have clear driving record according to company guidelines.
Education: High School Diploma required
DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.
DXP offers a comprehensive benefits package including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. EOE/M/F/D/V
Salary : $100,000
