What are the responsibilities and job description for the Customer Service Manager position at DXP?
Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.
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Responsibilities of the Customer Service Manager include, but are not limited to:
- Profit and loss of the facility
- Supervision of the inside sales team
- Respond to customer inquiries regarding products and services
- Prepare price quotes
- Source products
- Support outside sales team
Qualifications of the Customer Service Manager include, but are not limited to:
- 3-5 years of experience working with industrial distribution of industrial pumps and rotating equipment
- 3 years of management experience
- Team player with strong people skills
- Excellent verbal and written communication skills
- MS Outlook, basic Excel and ERP software experience
- Must be self-motivated
- Effective and proven team leader
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Additional Information:
Physical Demand: N/A
Training/Certifications: N/A
Shift Time/Overtime: Monday-Friday, 8am-5pm
Travel: N/A
Education: High School Diploma, bachelor's degree preferred
DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.
DXP offers a comprehensive benefits package including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. EOE/M/F/D/V
