What are the responsibilities and job description for the Engineering Customer Service Manager position at DXP?
Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.
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Responsibilities of the Engineering Customer Service Manager include, but are not limited to:
- Supervision of the inside sales team, including service and repair department
- Team’s response to customer inquiries regarding products and services
- Team’s quotes and execution to meet customer contracts
- Support outside sales team
- Profit and loss of the facility
- ERP System Team Leader
Qualifications of the Engineering Customer Service Manager include, but are not limited to:
- BS Engineering degree (Mechanical or Chemical preferred)
- 3 years of experience working with industrial rotating equipment
- 2 years of management experience required
- Strong people skills
- Excellent verbal and written communication skills
- Must be a self-motivated team player
- Effective and proven leader
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Additional Information:
Working Conditions: Office Administration environment
Training/Certifications: N/A
Shift Time/Overtime: Monday-Friday, 8am-5pm
Travel: Minimal travel for training or yearly corporate meetings
Education: Engineering degree (Mechanical or Chemical preferred)
DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.
DXP offers a comprehensive benefits package including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. EOE/M/F/D/V
