What are the responsibilities and job description for the Customer Service Representative position at Dyersville Die Cast?
Dyersville Die Cast has an immediate opening for a Customer Service Representative. If you are great with customers, dependable and are looking for a career with great benefits we would like to talk to you.
The ideal candidate needs to be a positive self-starter with great attendance and have the ability to work well with others. Computer skills and great communication skills are required. Candidates with a manufacturing background are preferred.
As a Customer Service Representative, you will be essential in delivering outstanding support and ensuring customer satisfaction. Reporting to the Customer Service Manager, your core skills in communication and data entry will enable you to assist clients effectively. You will handle inquiries, resolve issues, and provide information while maintaining professionalism and phone etiquette. Join our team to make a positive impact on our customers’ experiences. The pay is hourly and will be commensurate with the experience, skills, and qualifications that the candidate brings to the position.
Responsibilities
- Provide exceptional customer support through effective communication and problem-solving skills.
- Handle customer inquiries via phone and email, ensuring timely and accurate responses.
- Maintain detailed records of customer interactions and transactions using computer systems.
- Assist clients with product information and service-related questions, fostering a positive experience.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Coordinate outside services and scheduling.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Shift:
- Day shift
Work Location: In person