What are the responsibilities and job description for the Call Center Customer Service Agent position at Dyess Air & Plumbing?
Customer Service Representative – On-Site | Bluffton, SC
You’re a people-person. A quick thinker. A calm voice when things get hectic.
If that sounds like you, let’s talk.
Who We Are
At Dyess Air & Plumbing, we believe great service starts with a great conversation — and that begins with our Customer Service Team. As a CSR, you’re the first impression of our company. You help customers feel heard, understood, and in good hands.
What We Do
We’re not your average HVAC and plumbing company. We’ve served Bluffton and the surrounding Lowcountry for over four decades, and we’ve built a reputation for being the team that shows up, follows through, and does it right the first time. That includes how we support our team. Here, your work matters, your ideas are heard, and your effort doesn’t go unnoticed. You’ll be part of a tight-knit group that genuinely cares about each other and the work we do.
What You'll Be Doing
You will evaluate customer calls and match the right technician to every job.
Key Sub Tasks
- Be the first point of contact for customers calling in for service
- Listen, ask the right questions, and gather the details our Dispatch Team needs
- Work closely with Dispatchers to ensure every customer is taken care of promptly and accurately
- Keep customers informed on technician status and any updates to their appointments
- Document service calls and customer interactions clearly in our system
- Participate in regular training to sharpen your communication and problem-solving skills
What You Bring to the Team
- At least 2 years of customer service experience (bonus points if it’s in HVAC, plumbing, or dispatch)
- Strong communication, active listening, and problem-solving skills
- The ability to stay calm and collected when the phones are buzzing
- Tech-savviness with scheduling systems and multitasking tools
- A team-first attitude and a desire to grow with a company that invests in you
What We Offer
- Top pay for top performers
- Comprehensive benefits, including medical, dental, vision, life insurance, and disability plans
- 401(k) with 3% company match
- Paid training (including meals, mileage, and hotel for travel)
- Paid time off, holidays, and vacation
- Wellness extras: FSA, pet plans, legal services, and a dedicated healthcare advocate
- Access to the latest technology and dispatch tools
- And most importantly: a tight-knit, supportive team that values your voice and treats you like family
This isn’t just a job. It’s a place where you can build a career, make a difference in people’s lives, and enjoy the workday with a team that’s got your back.
Want in? Learn more at dyessair.com, then apply today. We can’t wait to meet you.
Dyess Air & Plumbing is proud to be an Equal Opportunity Employer.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Ability to Commute:
- Bluffton, SC 29909 (Preferred)
Ability to Relocate:
- Bluffton, SC 29909: Relocate before starting work (Preferred)
Work Location: In person
Salary : $17 - $20