Cafe Manager

Title Cafe Manager EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. About the Organization In 2001, Dylan Lauren pioneered the world's largest confectionery emporium and lifestyle brand, Dylan's Candy Bar. Its mission is to merge fashion, art, and pop culture with candy to ignite the creative spirit and inner child in everyone who visits. This innovative concept has changed the way the world experiences candy today. For over 21 years, Dylan's Candy Bar continues to attract people of all ages with its state-of-the-art décor and trend-setting product mix. Our Foundation, Dylan's Candy BarN, strives to help animals live happier lives and find home-sweet-homes. We are a company that celebrates diversity, equality, and inclusion. The Dylan's Candy Bar family is comprised of confectionery enthusiasts who share an entrepreneurial spirit and a desire to make the world a sweeter place. While we are a close group, our corporate team works remotely. Our Core Values are Be Sweet; Take Pride; Make an Impact; and Inspire Creativity. Description DESCRIPTION As a Café Manager you will be responsible for supporting and executing the day-to-day operations of the Café department. As a Café Manager you are expected to connect with and sell to our customers, while maintaining brand standards and upholding the policies and regulations set forth by Dylan’s Candy Bar and other relevant Health and Safety agencies. RESPONSIBILITIES Ensure the quality of the café products served meet the standards of Dylan’s Candy Bar. This includes consistent portion sizes, cooking methods, quality standards, kitchen rules, policies, and procedures Meet individual, team, and café goals that drive the overall success of the store Maintain cafe cleanliness standards in accordance with sanitation guidelines and Department of Health regulations Maintains brand integrity and image through creating mouthwatering visual displays and products in line with both VM and health code standards Monitor inventory and café supplies and participate in physical inventory. Demonstrate proper food handling of café equipment and services and communicate any potential allergen triggers to the customer effectively Ensure accurate supply ordering by maintaining minimum supply quantities in stock and not over ordering or ordering any products outside our standard menu offerings Be vigilant in overseeing upkeep and maintenance of all café equipment and promptly partner with Retail Ops in case problems arise Continuously train associates, coach, and provide qualitative feedback Responsible for managing café service at in store and off-site events and PR opportunities Provide customer feedback to the General Manager on highest and lowest café sales drivers and requested flavors for hindsight template Can share product knowledge about candy products that will be incorporated into café recipes including dietary restrictions and allergen information Observe the sales floor and make sure the business is running effectively and smoothly, staff is zoned correctly and interacting with customers, and store is clean and stocked when you are the manager on duty Perform all opening and closing procedure in accordance with outlined SOPs Follow all cash handling procedures and issue register audits Responsible for resolving all technical issues in store when you are the manager on duty Maintain strong working knowledge of all processes and policies Ensure compliance with dress code policy and proper food handling procedures when in café by making sure team members are wearing hats, gloves, hairnets, etc. EXPERIENCE, SKILLS & KNOWLEDGE 2-3 years of prior relevant (retail/food service/hospitality) work experience Previous restaurant/café/food service experience preferred Excellent interpersonal skills with the ability to build and maintain strong working relationships Ability to multi-task and prioritize in a fast-paced environment Serve-safe or Food Handler’s certification is required Understanding and knowledge of safety, sanitation, and food handling procedures Ability to work a fully flexible retail schedule to meet the needs of the business, which will require nights, weekends, and holidays Must be able to lift up-to 30lbs with or without reasonable accommodations Ability to plan, prioritize, and proactively react to the needs of the business with a sense of urgency in a high paced environment Demonstrates strong listening, written and oral communication skills An appreciation of Dylan’s Candy Bar’s unique culture, entrepreneurial attitude, its heritage, and its passion for its unique products. Exempt/Non-Exempt Non-Exempt Full-Time/Part-Time Full-Time Shift Various Shifts Salary $23-$25 Remote On-site requirement