What are the responsibilities and job description for the Sales/Cafe Associate position at Dylan's Candy Bar?
OUR BRAND
In 2001, Dylan Lauren pioneered the world's largest confectionery emporium and lifestyle brand, Dylan's Candy Bar. Its mission is to merge fashion, art, and pop culture with candy to ignite the creative spirit and inner child in everyone who visits. This innovative concept has changed the way the world experiences candy today.
For over 23 years, Dylan's Candy Bar continues to attract people of all ages with its state-of-the-art décor and trend-setting product mix. Our Foundation, Dylan's Candy BarN, strives to help animals live happier lives and find home-sweet-homes.
We are a company that celebrates diversity, equality, and inclusion. The Dylan's Candy Bar family is comprised of confectionery enthusiasts who share an entrepreneurial spirit and a desire to make the world a sweeter place. While we are a close group, our corporate team works remotely. Our Core Values are Be Sweet; Take Pride; Make an Impact; and Inspire Creativity.
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DESCRIPTION
As a Sales Associate, you will be an ambassador of Dylan’s Candy Bar and an integral part of the customer experience. You will be responsible for supporting and executing the day-to-day operations of the business. You are the first point of contact with our customer and the driving force behind our exceptional customer experience. As a sales associate you are expected to connect with and sell to our customer, while maintaining brand standards and upholding the policies set forth by Dylan’s Candy Bar.
RESPONSIBLITIES
- Drive sales and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales.
- Communicate information in a manner that is friendly, fun and consistent with brand standards
- Demonstrate excellent knowledge of Dylan’s Candy Bar heritage and products
- Shares current and upcoming instore promotions and events
- Determines the customer’s needs and provides direction
- Manage wait times and flow of traffic within the store
- Remain up to date on all policies, procedures of the café
- Clean café area as assigned, thoroughly and in a timely manner
- Assist with special projects as needed, including in store and off-site events and PR opportunities
- Completes and adheres to all local, city, and state health food standards
- Recover and replenish the store to support the visual direction and enhance the customer shopping experience
- Handle all cashier duties with accuracy
- Greet guests and warmly welcome them into Dylan’s Candy Bar
EXPERIENCE, SKILLS & KNOWLEDGE
