What are the responsibilities and job description for the IT Technician position at Dynamic Access LLC?
Essential Job Functions:
- Support local users directly, handling issues across all technology including Azure administration, workstations, servers, printers, networks, and vendor-specific hardware and software.
- Build and configure systems for employee’s use within the corporate office and remote users.
- Respond to requests for technical assistance via phone, chat, or email, and provide regular updates to users on their support requests.
- Diagnose and resolve technical issues, both onsite and remotely, and document all user interactions for tracking and reporting.
- Provide users with support for corporate owned assets (primarily workstations, laptops, servers), which will include basic help desk support up to advanced troubleshooting.
- Troubleshoot and resolve problems for all networked devices (desktops, laptops, tablets, cell phones, printers, routers, switches, WAN and LAN connectivity).
- Communicate to users: keeping them informed of progress, notifying them of impending changes, agreed outages, etc.
- Maintain specific knowledge of the users and how IT relates to their business strategy and goals.
- Document internal processes and procedures related to duties and responsibilities.
- Additional duties may be assigned, as required.
Knowledge, Skills, and Abilities:
- Experience working in HIPAA compliant environment.
- Experience with Active Directory Administration, Exchange On-Premises and Office 365 Administration, understanding of VPN's (User provisioning / administration, Understanding of Azure AD Sync and 2FA).
- Monitoring and verifying Azure backup solutions and troubleshooting backup issues.
- Basic understanding of mobile devices management and remote support. Experience with IBM MAAS360 is a plus.
- Experience configuring and supporting Microsoft Teams phone system is a plus.
- Knowledge of printer configuration and maintenance
- Knowledge in computer maintenance
- Ability to detect and troubleshoot network problems
- Familiarity with desktop support
- Knowledge in Microsoft Windows operating systems (Windows 10 and 11) and some knowledge of Mac OS
Other Skills:
- Working experience managing SQL Server environments.
- Experience managing NAS connected devices
- Ability to manage assigned tasks with minimum supervision.
- Good verbal and written communication skills, and customer service capabilities.
- Strong problem-solving abilities and attention to detail.
