What are the responsibilities and job description for the Technical Support Specialist position at Dynamic Campus Solutions Inc.?
Technical Support Specialist | Lourdes University | Sylvania, Ohio
At our partner institution at Lourdes University
At our partner institution at Lourdes University
The Technical Support Specialist is responsible for the day-to-day operations of computer desktop, laptops, printers and other network peripherals. The Technical Support Specialist is also responsible for providing support services to all users to gain full benefit from the investment in information technology and services. Support services include Help Desk assistance, Training, Desktop Applications support, Operating System troubleshooting and Support, mobile device support, and IT inventory management. This position is located in Sylvania, OH.
Hours of operation are Monday – Friday, 8:00 am – 6:00 pm. Hours may vary.
Responsibilities:
- Provide technical support for computer hardware, software, printers, and network peripherals.
- Receive, process and respond to Help Desk tickets received from email, web submissions, and direct telephone calls
- Effectively troubleshoot and resolve desktop hardware and software issues
- Support IT operations for classrooms, computer labs, and university-wide technology initiatives
- Follow best practices to ensure end user data is protected and recoverable
- When necessary, work in concert with software and hardware vendors for problem resolution
- Thoroughly understand multiple versions of both Windows/Mac operating systems, iPhones/iPads, and patch and imaging technologies
- Add and remove computers to and from a network domain
- Assist faculty, staff, students and other users in utilizing hardware and software effectively.
- Maintain and update an inventory of IT equipment and software licenses.
- Other duties as assigned
Requirements:
- Associate’s degree in computer science, Information Technology or related field, or an equivalent combination of experience, education, and training
- Prior experience in IT support or customer service roles
- Strong troubleshooting skills and ability to resolve technical issues independently
- Experience with Help Desk ticketing systems and customer service workflow
- Proficient with Windows and macOS systems, including iPads/iPhones
- Strong understanding of technical troubleshooting methodology
- Detail-oriented with strong documentation skills
- Ability to work collaboratively with IT staff and university departments
- Ability to work a flexible schedule as needed.
- Must be able to lift 50 lbs. as need to move equipment across the campus environment
- Must be able to sit long periods at a time and or stand long periods at a time
Dynamic Campus Core Values
BE A:
BE A:
- Servant Leader
- Team Player
- Accountable
- Act with the highest integrity
- Provide excellent customer service
- Find solutions not problems
Dynamic Campus is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.