Product Support Administrator

The Product Support Administrator is responsible for overseeing daily operations of shop functions, mainly Service and Parts Department, while providing excellent customer service to meet clients' needs, daily management of work orders, coordinating activities for an efficient and effective pre-delivery of new equipment, repair and reconditioning of the new and used trade-in equipment.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Handling phone calls, advises customers of technical problems, scheduling customer service needs, planning assigned jobs to work orders with specified instructions, identifying customers and machines
• Responsible for appraisal and quotes of repair work coming into the shop and discusses with service manager the service required, both in parts and labor
• Scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment
• Establishing or adjusting work procedures to meet schedules and deadlines
• Opening and closing of work orders to ensure timely closing to meet personal and company goals
• Supervising all shop activities

Physical demands

Travel required

Required education and experience

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Dynamic is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Successful candidate must consent to a drug test and pass a background check upon accepting this position and prior to their start date. This posting is not intended to be an all-inclusive list of duties and responsibilities but constitutes a general definition of the position’s scope and function.

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