What are the responsibilities and job description for the Service Manager position at DYNAMIC EQUIPMENT GROUP?
Job Title : Operations Manager Reports To : General Manager
We are seeking a highly organized and detail-oriented Operations Manager to join Dynamic Equipment group, a leading provider of Bobcat equipment. The Operations Manager plays a pivotal role in supporting the sales team by ensuring seamless operations, managing paperwork, and optimizing our CRM system to enhance customer experiences and streamline workflows.
Key Responsibilities :
- Sales Team Support : Assist the sales team with documentation, including preparing quotes, contracts, and other required paperwork, ensuring accuracy and compliance with company policies.
- CRM Management : Oversee the CRM system, ensuring data integrity, updating customer records, and generating reports to provide actionable insights for the sales team. Experience with Salesforce is PLUS.
- Process Optimization : Develop and implement efficient operational processes to support sales activities, from lead management to deal closure.
- Coordination : Act as a liaison between the sales team, service department, and other internal teams to ensure a smooth flow of information and timely resolution of issues.
- Inventory Oversight : Collaborate with inventory and logistics teams to ensure the availability of equipment to meet sales demands.
- Customer Support : Address customer inquiries related to orders, delivery schedules, and product information, ensuring a high level of satisfaction.
- Reporting : Generate and analyze operational reports to track key performance metrics and identify areas for improvement.
- Compliance : Ensure all documentation and processes align with company policies and industry regulations.
Qualifications :
What We Offer :
If you’re passionate about operations and enjoy supporting a high-performing sales team, we’d love to hear from you!
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