What are the responsibilities and job description for the Customer Service Specialist position at Dynamic Office & Accounting Solutions?
Customer Service Specialist
Location: Walnut Creek
Salary: $16-$21/hr.
Full-Time, Onsite
Step Into Success as Our Customer Service Specialist!
Are you a people-person with a passion for helping others and solving problems? Join our team as a Customer Service Specialist and be the friendly, reliable face of our company. From assisting customers with inquiries to resolving issues, this is your chance to make a real impact while being at the heart of what we do!
What You'll Do:
- Customer Interaction: Provide top-notch customer service by answering inquiries via phone, email, and chat, ensuring every customer feels heard and valued.
- Issue Resolution: Handle customer complaints and issues with care, offering solutions that leave them satisfied and eager to return.
- Order Management: Assist customers with placing, tracking, and modifying orders, ensuring accuracy and smooth transactions.
- Product Knowledge: Gain in-depth knowledge of our products and services to assist customers in making informed decisions.
- Problem Solving: Tackle customer challenges head-on, resolving issues promptly and professionally.
- Maintain Clear Documentation: Keep accurate records of customer interactions, transactions, and feedback to help us continuously improve our service.
- Collaborative Support: Work closely with internal teams, including sales and operations, to ensure customer needs are met efficiently and effectively.
- Feedback Gathering: Collect and relay valuable customer feedback to help us improve our products and services.
Who We Are Looking For:
- Education Requirements: High School Diploma or Equivalent
- Customer Service Pro: You’ve got experience in customer service and know how to keep customers happy.
- Strong Communicator: Excellent verbal and written communication skills to handle customer inquiries effectively.
- Problem Solver: You stay calm under pressure and can think on your feet to solve issues.
- Tech-Savvy: Comfortable with CRM systems and MS Office (Word, Excel, Outlook).
- Team Player: You’re great at collaborating with others to ensure seamless customer experiences.
Take The Next Step in Your Career:
If you’re ready to bring your customer service expertise to a supportive team and help us provide exceptional service, we want to meet you! Apply now and become an essential part of our success and customer satisfaction!
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Dynamic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Salary : $16 - $21
