Quality Assurance Manager

We are actively recruiting for a Quality Assurance Manager for our Fleet & Family Supoort Program Proposal. This is a fantastic opportunity to work on an innovative Project which is the Work and Family Life Programs which are Counseling, Advocacy and Prevention, Suicide Prevention, Sexual Assault Prevention and Response Program (SAPR) and the Integrated Primary Prevention (IPP) Program that directly support mission readiness by preparing service members and their families for the physical, emotional, interpersonal and logistical demands of the military lifestyle.

This position is contingent on the award of the FFSP contract. We are currently in the proposal phase, if you are interested in learning more, please apply.

The QA Manager would be responsible for ensuring the quality and effectiveness of various programs and services offered by the FFSP. This involves overseeing the implementation of quality assurance processes, monitoring program performance, and identifying areas for improvement. .

Required Education and Experience:

• A bachelor’s degree in a related field such as business administration, quality management or related field.
• Five (5) years of experience in quality assurance and quality management preferrable within the military or government.
• Certification in Six Sigma, CQA, CMQ/OE, CQIA, and/or TQM, is required.
• Experience in a government contracting setting.
• Experience managing quality assurance operations in a medical, human services or other person focused services is preferred.
• Experience with quality management systems and process improvement methodologies.
• Implement QA Program policy, issue trackingm, mitigation, improvement and compliance.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills
• Work collaboratively with various departments and stakeholders
• Experience with data manipulation and analysis technologies, including Alteryx, Hadoop, MongoDB, Cloud Services, Microsoft SQL Server, or Oracle
• Conduct multiphase data analysis related to the evaluation of compliance, finance, and/or risk issues
• Conduct process automation and insight generation through machine learning, optical character recognition, and/or process mining.
• Experience with data manipulation and analysis technologies.
• Conduct multiphase data analysis related to the evaluation of compliance, finance, and/or risk issues.
• Experience managing quality assurance operations in a medical , human services, or other person focused services.
• Conduct process automation and insight generation through machine learning, optical character recognition, and/or process mining.

Key responsibilities and duties:

• Develop and implement quality assurance protocols to ensure compliance with Navy Standards and regulations.
• Monitor and analyze program performance data to identify areas for improvement.
• Conduct regular audits of services to ensure adherence to quality standards,
• Evaluate the effectiveness of the support programs and recommend improvements.
• Update quality assurance protocols accordingly.
• Ensure compliance with relevant laws and regulations.
• Implement risk management programs to identify and mitigate potential quality issues
• Develop analytics solutions to detect, monitor, and predict financial risk.
• Evaluate business processes, compliance, and risk issues, using data and technology to provide targeted precision and insight.
• Supervise and coach teams to drive business success and achieve faster financial results.

Working Conditions/ Physical Effort

Work is performed mostly in an office setting. Some overnight travel, public speaking, evening and weekend work are requirements of the position. Regular computer works also required. While performing the duties of this job, the employee is required to stand; walk; sit; finger, handle, or feel objects, or controls; reach; climb stairs; balance; stoop, kneel, or crouch; talk and hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The physical demands and work environment characteristics described above are representative of the physical capabilities that must be met by an employee and the working conditions that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

Dynamic Service Solutions is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, political affiliation, marital status, genetic information, disability, age, military service or veteran status, parental status, or other non-merit factors. Dynamic Service Solutions is also committed to complying with all fair employment practices regarding citizenship and immigration status.

We participate in E-Verify.