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Training Facilitator (Bilingual) - 77035

Dynamic Service Solutions
Houston, TX Full Time
POSTED ON 3/8/2025
AVAILABLE BEFORE 6/7/2025

Job Summary

Training Facilitator responsibilities are to prepare, coordinate, and evaluate educational programs for our employees. Training Facilitator responsibilities include designing team and individual courses, maintaining records of curriculum and materials, and gathering feedback on the quality of trainings from trainees, instructors, and managers. This position will ensure our work environment helps employees develop their skills and fosters career advancement.

Essential Functions :

  • Work with our educators to streamline our company's spread of information both in and out of the office.
  • Use quality monitoring data management system to compile and track performance at team and individual level.
  • Prepare and provides training to personnel.
  • Provide ongoing feedback and provide training of ORR standards and regulations.
  • Designing training curriculum.
  • Design and implement effective training and development plans.
  • Interview staff and managers to assess training needs.
  • Organize in-house and offsite activities, like presentations, job simulations and role-playing exercises.
  • Manage employees’ subscriptions to conferences and e-learning courses.
  • Order instructional material (e.g. eBooks and manuals).
  • Enrich courses with visual aids to engage trainees.
  • Measure outcomes from trainings.
  • Research and recommend learning equipment (e.g. platforms and projectors).
  • Calculate and report on training costs.
  • Ensure new hires undertake mandatory trainings on health and safety practices.
  • Responsible for ensuring compliance of the program under Office of Refugee Resettlement (ORR) and The Department of Health and Human Services (HHS).
  • Create and provide information and materials to personnel.
  • Collaborate with other trainers on their education programs.
  • Provide recommendations for the different departments to improve their program and to ensure compliance.
  • Create documents and reports using Microsoft Suite (Outlook, Excel, Power Point, and Word), SharePoint, OneDrive to perform various administrative functions daily.
  • Prepare documentation as needed for management within company.
  • Assist to evaluate the project descriptions, needs, goals, activities, and uses of funds.
  • Assist ensuring program operations and activities adhere to legal guidelines and internal policies.
  • Adheres to the compliance guidelines for Administration for Children and Families and ORR.
  • Discover ways to enhance efficiency and productivity of procedures.
  • Keep senior management informed with detailed and accurate reports or presentations.
  • Other task and responsibilities as assigned.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Qualifications and Requirements

  • Bachelor’s degree in Education, Instructional Design, Human Resources Management, Organizational Psychology, Business Administration or relevant field.
  • 2 years of progressive employment experience with a social services or childcare agency or organization.
  • 2 years of experience as a Training Facilitator, Training Coordinator or similar role.
  • Previous experience working under ORR regulations is preferred.
  • Hands-on experience with Learning Management Software (LMS)
  • Must be bilingual (English / Spanish) - speak, read and write.
  • Working Conditions / Physical Effort

    Work is performed mostly in an office setting. Some overnight travel, public speaking, evening and weekend work are requirements of the position. Regular computer works also required. While performing the duties of this job, the employee is required to stand; walk; sit; finger, handle, or feel objects, or

    controls; reach; climb stairs; balance; stoop, kneel, or crouch; talk and hear. The employee must occasionally lift and / or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

    The physical demands and work environment characteristics described above are representative of the physical capabilities that must be met by an employee and the working conditions that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

    We participate in E-Verify.

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