What are the responsibilities and job description for the Tier I Help Desk Support Technician position at Dynamic Solutions Technology LLC?
Job Description
Job Description
Dynamic Solutions Technology, LLC , a premier strategic services firm that meets IT and Service needs for commercial and government clients. We are is seeking a full-time Help Desk Specialist (Junior) to support DoD customer based at White Sands Missile Range, NM .
ACTIVE SECRET CLEARANCE REQUIRED
Responsibilities :
- Providing user management support for processing account create and change request forms, submitting and tracking account requests, troubleshooting individual account issues, account creation, account termination
- Recording, analyzing, and preparing required reports regarding problem resolution occurrences and trends
- Developing standard operating procedures and user self-help training aids (e.g. tips and tricks, frequently asked questions) for recurring problems
- Ensures the timely process through which problems are controlled.
- Problem recognition, research, isolation, resolution, and follow-up steps.
- Supports end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email, and personnel requests for technical support.
- Documents, tracks, and monitors the problem to ensure a timely resolution.
- Follows an ITIL process to resolve incidents from beginning to end and has a very mature customer service outlook.
Qualifications Requirements :
Experience and Skills :
