What are the responsibilities and job description for the Customer Service Representative position at Dynamic Synergy?
New Hire Class Starting February 26th !
Do you want to make a difference? Do you enjoy helping others? Then you belong on our TEAM!
*NO COLD CALLS **NO SALES **NO COLLECTIONS - We are looking for kind compassionate people who enjoy helping others.
Our Customer Service Representatives are working with Patient's, Doctor's Offices and Insurance Companies to set up new accounts, resolve issues, get prior authorizations, refills on prescriptions and whatever else is needed to get the vital Medical Supplies to the Patient's in need.
Summary
Representatives will require the ability to multi-task and utilize multiple computer applications to access and enter data in member accounts. Representatives will also be required to conduct themselves in a HIPAA compliant and ethical manner. Duties include but are not limited to: Incoming and outgoing calls, new account creation, insurance verification, document processing, order set up and management. Representatives will be required to communicate professionally with members, caregivers, guardians, medical professionals, and co-workers.
Essential Functions:
- 1. Handles incoming and outgoing calls with members, caregivers, doctors, and other outside providers regarding members’ documentation and account needs.
- 2. Reviews documentation for completion and insurance compliance and enters documentation into member’s account accurately
- 3. Thoroughly reviews patient accounts and records to ensure timely patient service.
- 4. Communicates with Team Supports and Management team for matters that require approval or escalation.
- 5. Utilizes the Customer Service Wiki to maintain a strong knowledge base of processes, procedures, insurance guidelines, products and company information.
- 6. Make Suggestions for Process Improvements
Full time - 40 Hours per week. Monday-Friday 8:00am to 4:30 pm in our Mishawaka office! (At times, overtime may be required) NO late shifts, No more working on Holidays!
- Paid Training
- Health, Dental and Optical after 30 days!
- PTO & Holiday Pay after 90 Days!
- 401K & MORE
https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=b052cf93-6418-4723-8338-599861dbe7ec&ccId=9200153556211_2&lang=en_US
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- No nights
Work Location: In person
Salary : $15