RESEA Case Manager

Dynamic Workforce Solutions

Job Title: RESEA Case Manager

Position Classification: Non-Exempt

This position does require a lot of travel.

EXPERIENCE EXTREME CUSTOMER SERVICE

About the Company

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.

Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.

Your Impact

Do you want to make a lasting difference in the lives of your customers? As a case manager with DWFS, you will have the opportunity to work with job/career seekers to ensure that they have the skills and resources to find and maintain self-sustaining employment. You will be able to help employers locate the talent they need to help their businesses thrive. You will know you are successful as you meet goals and put your customers to work.

Diversity is at the heart of our business. It is key to our people's passion for serving individuals and communities who seek to build a stronger workforce. We strive to create a work environment that provides all our team members with equal access to information, development and opportunity. Furthermore, our commitment to diversity and inclusion is deeply rooted in the values instilled by our Four Cornerstones and commitment to Extreme Customer Service. We recognize that differences in age, race, gender, nationality, sexual orientation, physical ability, thinking style and background bring richness to our work environments. Such differences help us connect better with the workforce development needs of people we serve in our communities. We believe that attracting, developing and retaining a base of employees that reflects the diversity of our customers is essential to our success.

Primary Objectives of Position: The Career Navigator provides integrated workforce planning services to career center job seekers. Aids job seekers in developing, evaluating, and effectively initiating and implementing plans to find employment and/or employment skills. Work involves developing and maintaining contact with job seekers, and/or service providers for service needs. Helps job seekers to engage in self-assessment.

Essential Job Functions:

• Interviews job seekers to assess ongoing service needs, obtain occupational information and explore the full range of employment opportunities and/or training.
• Coaches job seekers to present themselves effectively as candidates and obtain optimal placement in employment or further occupational information.
• Provide career advisement including the development of individual employment/placement plans, referrals to jobs, placement in training or education programs, job placement or advancement, and retention services.
• Complete job matching on assigned job orders.
• Performs visits to job seekers' homes, training providers' sites, and /or employment sites.
• Assist with outreach and recruitment of job seekers for assigned program(s).
• Develops and implements Individual Employment Plan to meet job seeker needs.
• Ensures that service plans are maintained and updated as needed.
• Coordinates service provider activities.
• Implements prescribed program-related procedures and accurate case management.
• Provides ongoing case management and serves as a liaison between job seekers and service providers.
• Manages a comprehensive caseload of job seekers.
• Provides employment services on an ongoing basis.
• Provides guidance and other assistance to help the participant retain employment.
• Accurately document job seeker interactions through well-written case notes in an automated system.

• Ensure that case files meet or exceed programmatic requirements.
• Address the unique needs and barriers of job seekers and create and maintain an environment of inclusion for all participants by making job seeker referrals to appropriate workshops, assessments, and internal programs while ensuring equitable access for all individuals regardless of needs or barriers.
• Utilize Extreme Job seeker Service behaviors in all interactions with internal and external job seekers.

Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

Physical Demands/Work Environment: Physical requirements include carrying/lifting to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech, and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting, and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.

Education:  Bachelor's degree or equivalent experience is required.

Experience:  Minimum of two years' experience in case management or workforce development with at least one year's experience working with computer systems for data entry and data review. Previous experience in staffing and recruiting is preferred.

Required Competencies: Job seeker/client focus, learning orientation, communication proficiency, teamwork orientation, technical capacity.

Skills/Abilities: Understand the recruitment, data entry, and customer requirements for assigned programs. Understand and follow program policy. Knowledge of employment recruiting practices. Ability to engage, understand, and respond to the needs of business accounts. Proficient with Microsoft Office. Excellent verbal and written communications skills are necessary. Ability to accurately document customer interactions through well-written case notes is a must. Knowledge of business practices within specific industry is preferred. Must have the ability to work in a fast-paced and diverse environment. Strong familiarity with regulatory entities and their laws and guidance that apply to job posting and recruitment, individual training accounts, employed worker training, customized training, and on-the-job training.

Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.

Equal Opportunity Employer

Dynamic Workforce Solutions is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities.

Salary : $17 - $17