Senior Director Training & Quality Systems

Job Description

Job Description

Job Title : Senior Director Training & Quality Systems

Reports to : EVP & General Manager of Workforce Services

Position Classification : Exempt

Office Location : Virtual

EXPERIENCE EXTREME CUSTOMER SERVICE

About the Company

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.

Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.

Primary Objectives of Position : In support of the EVP & General Manager, this Senior Director will Partner with Regional Directors to define, plan and execute DWFS' standards and systems that relate to Quality Assurance; Professional Development; New Project Transition Services.

Essential Job Functions :

• Lead corporate quality and corporate training team members, as integral parts of DWFS' strategy to provide exceptional service and performance in workforce contracts
• Lead new project start-ups in support of GM and RD team
• Implement methods to test and evaluate operational systems as they relate to overall workforce project performance
• Outline, maintain and govern company standards for quality and training to exceed industry standards
• Prepare and present reports by collecting, analyzing, and summarizing data to DWFS leadership team
• Work according to deadlines for the delivery of services
• Search for gaps in training content and materials that need updating to generate higher productivity among staff
• Research new training delivery systems that can enhance DWFS' training procedures while providing value to employees
• Experience of developing a range of learning designs, conducting needs analysis including the analysis, design, development, delivery and evaluation of training
• Identifying future training needs and creating a curriculum to facilitate that training
• Lead programs to assist employees with transitions due to technological changes, acquisitions and mergers
• Communicate with management, trainers and team members to ensure that all needs are met
• Set up executive or leadership development programs for lower-level employees
• Conduct orientation programs and arranging on-the-job training for new hires
• Resolve any specific problems and tailoring training programs as necessary
• Play a key role in developing Dynamic Learning Community for DWFS employees in corporate roles are workforce operations.
• Prepare and lead ISO Project Certifications / Recertification and ensure our Quality Manual meets all ISO standards
• Manage training team to design and implements effective methods to educate, enhance performance and recognize development opportunities for DWFS team.

Other Job Duties : This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

Physical Demands / Work Environment : Physical requirements include carrying / lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.

Required Competencies : The position requires alignment with DWFS Extreme Customer Service and adherence to the highest ethical and confidentiality standards. Familiar with E-Learning tools and curriculum development. Demonstrated proficiency in counseling diverse populations with multiple barriers. The role requires experience in assessment, development of

individual employment plans, exceptional ability to communicate verbally and in writing and demonstrated ability to provide customers with solutions to overcome barriers that can be measured through achievement of goals.

Qualifications :

Education : Bachelor's Degree from an accredited college or university required with degree in Business, Social Work or related field and a minimum of 5 years of leadership experience at a corporate level in workforce development.

Experience : Must possess at minimum 3 of the following key criteria : 3 years researching new technologies and methodologies in workplace : 3 years in quality systems management, 3 years developing a range of learning designs : and / or 3 years executing leadership role in workforce development senior position. Must possess strong computer and virtual technology skills, ability to develop problem solving strategies and demonstrated ability to develop customized solutions that position internal customers for success. Must have ability to communicate effectively with internal and external customers in a multi-modal environment, especially exceptional written skills, such as proposal development writing experience. Must have experience developing and delivering both virtual and live training sessions and / or meetings that included practical application and competency testing methodology.

Skills / Abilities : Must possess strong business experience, ideally within a learning and training environment to include analysis, design, build, delivery, evaluation, and events management of a range of training programs for workforce programs. Must also have advanced computer literacy and be proficient in Microsoft Office products with the ability to use various software programs for correspondence, reports, statistical compilation, analysis, and data base access. Ability to gather information, analyze, articulate and present solutions for complex problems, Ability to work in a team environment and independently with minimal direction. Excellent interpersonal skills and customer service orientation. Strong listening and problem-solving skills and exceptional oral and written communication. Ability to work in a virtual environment.

Benefits :

Insurance : Health, Life, Dental and Disability, PTO, Paid Holidays, 401K, Flexible Spending Account, Tuition Assistance

Diversity is at the heart of our business. It is key to our people's passion for serving individuals and communities who seek to build a stronger workforce. We strive to create a work environment that provides all our team members with equal access to information, development and opportunity. Furthermore, our commitment to diversity and inclusion is deeply rooted in the values instilled by our Four Cornerstones and commitment to Extreme

Customer Service. We recognize that differences in age, race, gender, nationality, sexual orientation, physical ability, thinking style and background bring richness to our work environments. Such differences help us connect better with the workforce development needs of people we serve in our communities. We believe that attracting, developing and retaining a base of employees that reflects the diversity of our customers is essential to our success.

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