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Customer Service Agent Online Ticket Support (Zendesk)

Dynamico
Fort Lauderdale, FL Remote Full Time
POSTED ON 2/8/2025
AVAILABLE BEFORE 5/3/2025

Position : Customer Service Agent

Location : In Office - Fort Lauderdale

Type : Full-Time

About Us :

Were seeking a dedicated and detail-oriented Customer Service Agent to join our team and provide exceptional support to our clients through online ticket systems like Zendesk. If you have a knack for problem-solving, excellent writing skills, and a passion for helping customers, wed love to hear from you!

Responsibilities :

  • Respond to customer inquiries and service requests via Zendesk in a timely and professional manner.
  • Identify and resolve customer issues effectively by researching solutions or escalating as necessary.
  • Maintain accurate and thorough records of all customer interactions.
  • Ensure written responses are clear, grammatically correct, and free from errors.
  • Work collaboratively with other team members to improve customer support processes.
  • Stay updated on company products, services, and policies to provide accurate information to clients.

Qualifications :

  • Excellent written communication skills, including proper spelling and grammar.
  • Strong problem-solving skills and the ability to think critically.
  • Previous experience using Zendesk or similar ticketing systems is a plus.
  • Ability to handle multiple inquiries simultaneously while maintaining attention to detail.
  • A proactive attitude with the ability to work independently and as part of a team.
  • Customer-focused mindset with a commitment to providing exceptional service.

    • What We Offer :

  • Competitive compensation
  • Flexible remote work environment
  • Opportunity to work with a supportive and collaborative team
  • Room for professional growth and development

    • How to Apply :

  • If youre passionate about delivering top-notch customer support and meet the qualifications above, we want to hear from you! Please submit your resume and a brief cover letter highlighting your experience and why youre a great fit for this role.

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