What are the responsibilities and job description for the Desktop Support Analyst I position at DYOPATH?
DYOPATH is a dynamic, forward-thinking Managed Service Provider (MSP) dedicated to empowering organizations with reliable and innovative IT solutions. Guided by core values of accountability, excellence, and exceptional customer service, we cultivate a culture of creativity, passion, and bold communication. Our team is driven by a shared commitment to sustainability and delivering meaningful results that help our clients thrive.
Join the DYOPATH Team! We are currently hiring an onsite Desktop Support Analyst Level 1 in Seguin!
Why DYOPATH? We've been recognized as a Great Place to Work for four years running – and that's no coincidence! We're all about collaboration, creativity, and, most importantly, making sure our team feels valued every single day.
We are a people-first company, and we're eager to welcome a new team member ready to contribute their enthusiasm and tech skills to the mix. Ready to join us? Read on!
What We're Looking For: Desktop Support Analyst Level 1
We're seeking a tech-savvy and detail-oriented Desktop Support Analyst to join our awesome team. If you love tackling tech challenges and making a difference, this might be the perfect role for you.
The Details:
- Location: Seguin, TX 78155
- Shift: 7:30 AM – 4:00pm CST
- Pay: $21/h
- Benefits: We offer amazing perks, including:
- Medical, Dental, Vision, and Life Insurance
- 401(k) with company match
- Paid Time Off
- Paid Holidays
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Ongoing training & growth opportunities
- Pet Insurance (because we know your pet is family too)
- Please check out more details on our benefits available at https://dyopath.com/careers/
What You'll Be Doing:
- Tech Troubleshooting Hero: Analyze user requests and incidents, and provide top-notch technical support for PCs, laptops, software, scanners, printers, and peripherals.
- Meeting Maestro: Organize and lead meetings with users to resolve incidents.
- Support Superstar: Assist internal customers face-to-face, over the phone, or through chat software.
- Incident Tracker: Keep tabs on incidents and tasks using our ticketing software.
- Knowledge Guru: Create, edit, and maintain knowledge base articles.
- Vendor Liaison: Act as a point of contact for 3rd party vendors and technicians.
- Update Whiz: Perform updates for Microsoft security patches, anti-virus signatures, and other software.
And yes, you'll be doing all this while having fun, working in a culture that's all about teamwork, mutual respect, and making sure you feel appreciated!
What We're Looking For:
- Education & Experience: Bachelor's Degree in computer science, IT, or a related field, or two years of comparable work experience.
- Certifications: A Certified and familiar with ITIL change management.
- Skills: Intermediate-Advanced proficiency in computer hardware and software troubleshooting, SharePoint (O365 preferred), and MS O365 Suite.
- Problem-Solving Pro: Able to perform Root Cause Analysis (RCA) with ease.
Ready to Join Us?
If you're ready to take your tech skills to the next level and be part of a fantastic team, apply now! Let's make tech support fun and rewarding together.
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Salary : $21
