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Desktop Support Analyst - MAC

DYOPATH
Harvey, IL Full Time
POSTED ON 1/16/2025
AVAILABLE BEFORE 4/9/2025

Job Description

Job Description

DYOPATH is a dynamic, forward-thinking Managed Service Provider (MSP) dedicated to empowering organizations with reliable and innovative IT solutions. Guided by core values of accountability, excellence, and exceptional customer service, we cultivate a culture of creativity, passion, and bold communication. Our team is driven by a shared commitment to sustainability and delivering meaningful results that help our clients thrive.

AT DYOPATH, we're thrilled that we've been recognized as a "Great Place to Work" for four consecutive years! What's the secret to our success? It's our incredible team. Our culture thrives on collaboration, innovation, and mutual respect.

At DYOPATH, we believe :

  • You deserve to grow and feel empowered in your role.
  • A fun, diverse environment allows you to bring your authentic self to work every day.
  • Maintaining a healthy work-life balance is essential to our positive culture.

We can't wait for you to join us and contribute your creativity, passion, and entrepreneurial spirit at DYOPATH!

We are currently hiring an onsite MAC Desktop Support Analyst in Harvey, IL ! This position will be supporting the education industry and requires MAC and Google Chromebook experience.

Pay / Shift / Location :

  • 22 / h
  • Monday - Friday, 8am - 4 : 30pm or 7 : 30am - 4pm
  • Harvey, IL 60426

    • Essential Functions and Responsibilities :

  • Manage the day-to-day functions of using technology including, but not limited to, network, e-mail, and various software systems
  • Support of Macintosh (macOS and macOS server) operating system, iOS devices (iPads, iPods), Google Admin Console, including knowledge for VMware
  • Installation of all new desktop computers, servers, and computer-related equipment (printers and other peripherals)
  • Installation and troubleshooting use of interactive teaching solutions (boards & projectors)
  • Repair and replace non-functioning computer equipment
  • Create, maintain, and update all required computer images
  • Maintain and upgrade networking equipment as required
  • Install and support of software and updates as necessary
  • Maintain appropriate physical security and control on all computer assets
  • Maintain inventory records of all equipment (purchases, placements, repairs, and final dispositions)
  • Maintain a working knowledge of all computer-related equipment in order to facilitate timely troubleshooting and repairs
  • Performing other duties as assigned

    • Qualifications / Skills

  • Ability to read and communicate effectively with employees and clients
  • Ability to carry out instructions provided in either written, diagram or oral form
  • Computer hardware troubleshooting proficiency level : Intermediate
  • Software troubleshooting proficiency level : Intermediate
  • Working knowledge of Google Suite and JAMF

    • At DYOPATH, we take pride in offering top-notch benefits that have earned us the "Great Place to Work" certification! Here's what you can expect :

  • Medical, Dental, Prescription, Vision, Life, and Disability Insurance
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • Employee Assistance Program and Comprehensive Wellness Program
  • 401(k) Retirement Savings Plan with company match
  • Paid Time Off, including Holidays and Vacation
  • Ongoing Learning and Development Opportunities
  • Employee Referral Program
  • Pet Insurance Plans
  • Opportunities for Growth

    • Join Our Team!

    If you are ready to take your career to the next level and contribute to a team that values both purpose and success, we want to hear from you! Apply today to be part of DYOPATH, where your skills and passion can make a difference.

    Equal Opportunity Employer

    DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

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