Service Desk Level 2 Analyst

At DYOPATH, we believe that work should be more than just a job – it should be a passion. As a dynamic, forward-thinking Managed Service Provider (MSP), we are dedicated to empowering organizations with reliable and innovative IT solutions. Guided by our core values of accountability, excellence, and exceptional customer service, we cultivate a culture of creativity, passion, and bold communication. Our team is driven by a shared commitment to sustainability and delivering meaningful results that help our clients thrive.

Join Our Award-Winning Team at DYOPATH! We are hiring a Service Desk Level 2 Analyst in Houston!

At DYOPATH, we're not just another IT company – we're a people-first organization committed to building a collaborative, creative, and inclusive work culture. We've been recognized as a Great Place to Work for four years running, and we want YOU to be part of our award-winning team!

Why DYOPATH?

• People-First Culture: We value collaboration, creativity, and making sure every team member feels supported and appreciated.
• Career Growth: With ongoing training and development opportunities, we're here to help you take your career to the next level.
• Amazing Benefits:
• Medical, Dental, Vision, and Life Insurance
• 401(k) with company match
• Paid Time Off
• Paid Holidays
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Pet Insurance (because we know pets are family too!)
• And more! Check out our full benefits available at https://dyopath.com/careers/
  

We are eager to welcome your creativity, passion, and entrepreneurial spirit to DYOPATH!

Position: Service Desk Level 2 Analyst (Onsite)

Location: Houston, TX 77056

Shift: Monday - Friday, 8:00 AM - 5:00 PM

Pay: $26/hour

Role Overview:

You will provide advanced technical support for complex IT issues, mentor Level 1 analysts, and collaborate with IT staff to resolve escalated problems.

Key Responsibilities:

• Troubleshoot and resolve technical issues involving desktops, laptops, printers, mobile devices, software, and networks.
• Escalate unresolved issues to appropriate support teams.
• Identify and resolve IT system and service issues, working with other IT staff as needed.
• Mentor and guide Level 1 analysts in problem-solving and incident resolution.
• Ensure timely and accurate resolution of all service desk issues.
• Conduct follow-up activities to ensure customer and employee satisfaction.
• Continuously enhance technical skills through training, certification, and self-directed learning.
• Participate in special projects as assigned.
  
  

Qualifications:

• Education: Associate or bachelor's degree in computer science preferred.
• Experience: 2-4 years in technical support, with at least 1 year in a service desk environment.
• Certifications (huge plus): HDI-SCA, ITIL Foundation, Microsoft 365 Certified: Fundamentals, Endpoint Administrator Associate.
• Skills: Strong customer service, proficiency with Microsoft Office and Windows, advanced network troubleshooting, excellent problem-solving.
  
  

We look forward to seeing how your creativity, passion, and entrepreneurial spirit can contribute to our team. Apply today and join us in making a difference!

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.