What are the responsibilities and job description for the Genesys Developer position at Dyota Tech Solutions?
Job Details
Job title : Genesys Developer
Location : New Jersey, or local to NJ Must be willing to move to New Jersey, or local to NJ ( Onsite)
Duration : contract
Need Insurance Domain experience candidates only
- Certification is a plus
- 12 years work experience
- Design, develop, and test complex Self-Service applications using Genesys Cloud and AWS platforms.
- Build and implement Genesys bots and AWS Lex bots for enhanced self-service capabilities.
- Develop and integrate Chat functionality for web portals.
- Integration using REST and SOAP APIs.
- Evaluate and understand highly complex interrelationships and effects among programs, interfacing applications, and platforms.
- Design call routing and messaging solutions for seamless user experiences.
- Leverage AWS services, including Lambda, API Gateway, S3, SNS for scalable solutions.
- Utilize Java Spring Framework for backend development and maintain codebases using Git.
- Proficiently use CI/CD pipelines, build tools such as Maven, Jenkins, and version control tools like Git or SVN.
- Support and troubleshoot existing applications, resolving issues promptly to meet project milestones or Service Level Agreements (SLAs).
- Manage and track incidents, defects, and enhancements
- Assist with project releases, maintenance, and security updates to ensure system reliability.
- Communicate effectively with the Integration Lead/Manager, providing updates on activities, issues, and risks
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