Bartender

The bartender functions under the supervision of and in coordination with the Director of Food & Beverage.  This position is required to provide outstanding guest service, prepare and serve alcoholic and non-alcoholic beverages to guests, clean, stock and maintain the bar area, and handle POS transactions, including accepting payment.  

PRIMARY DUTIES AND RESPONSIBILITIES  

1. Ensures guests receive immediate, friendly, and personalized service to enhance their experience. Builds rapport with guests through conversation and name recognition. 
2. Prepares and serves alcoholic and non-alcoholic beverages for guests and for staff to serve guests. 
3. Ensures portion control and maintains appropriate serving temperatures of all products served.
4. Verifies all guests that purchase alcohol are at least 21 years of age. 
5. Moves with a sense of urgency; quickly prepares and serves liquor, mixed drinks, wine, beer, and nonalcoholic drinks as ordered.
6. Follows all established recipes and procedures in beverage preparation.
7. Possesses full knowledge of food and beverage products served and uses suggestive selling techniques. 
8. Operates POS system accurately and efficiently; ensuring all food or drink items ordered are rung in and properly accounted for.
9. Practices proper cash handling procedures through payment collection in POS system, properly organizing money, counting change correctly and following appropriate checkout procedures. 
10. Ensure fruit and other garnishes are prepared daily.
11. Maintains the bar and keeps it clean and organized.
12. Cleans coolers and rotates stock, as needed.
13. Maintains cleanliness of utensils and bar equipment.
14. Keeps bar stocked with appropriate par levels of beer, wine, and liquor. 
15. Keeps bar stocked with garnishes, ice, cups, napkins, straws, etc. throughout the shift. 
16. Tracks items that are spilled or wasted and minimizes spills and waste as much as possible. 
17. Completes all opening, running and closing duties as assigned. 
18. Ensures alcohol is consumed in designated areas only. 
19. Uses proper judgment and, when necessary, refuses service to patrons who are intoxicated or disruptive.
20. Stays up to date on upcoming shows or events to answer guest questions.
21. Maintains guest satisfaction by answering questions thoroughly, handling complaints or directing them to a manager, and providing information about the venue.
22. Adheres to responsible alcohol service established by company policy.
23. Adheres to all relevant health department rules and regulations. 
24. Adheres to all company policies and procedures as established in the Employee Policy Manual.

The above-listed duties are not all inclusive.  This position is expected to perform other work-related duties as assigned even though they may not be considered primary duties.

QUALIFICATION REQUIREMENTS:

Experience Required:

• High School Diploma, GED, or equivalent, preferred
• Valid Server Permit from TABC; must obtain permit individually and provide proof of possession upon hire.
• One to three years’ experience as a bartender in a high-volume environment preferred; or equivalent combination of education and experience
• Completion of mixology, barkeeping or other related training preferred
• Must pass a criminal background check

 Skills and Knowledge Required

1.  Must be at least the minimum age required to serve alcohol. 
2. Extensive knowledge of drink preparation or service.
3. Ability to prepare drinks quickly and accurately.
4. Ability to handle multiple tasks in a fast-paced environment with minimal supervision.
5. Excellent service orientation.
6. Excellent interpersonal skills and focus on serving guests.
7. Excellent written and verbal communication skills.
8. Strong command of the English language.
9. Ability to listen to and understand guest requests.
10. Ability to remain calm when dealing with unruly and argumentative guests.
11. Good judgment and decision-making skills.
12. Ability to communicate clearly with guests (primarily in English).
13. Ability to read and interpret documents such as safety rules and procedure manuals. 
14. Ability to learn and operate POS system.
15. Ability to add, subtract, multiply, and divide in all units of measure. 
16. Reliable, responsible, and dependable.

 Physical Requirements:

• Must be able to work in a fast-paced, high energy, and physically demanding environment.
• Must be able to stand, walk, reach and prepare drinks for prolonged periods.
• Must be able to push, pull and lift objects from a lower to higher position or move objects horizontally, from position to position.
• Must be able to maintain body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces.
• Must be able to carry loads greater than 35 pounds and exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently.
• Will be required to use physical capabilities including climbing and ascending or descending ladders, stairs, and ramps.
• Able to hear sounds at normal speaking levels with or without correction.
• Able to work in environment with moderate to high noise levels. 
• Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus. 
• Able to work varied shifts, including evenings, late nights, weekends, and holidays.

 Cannery Hall is committed to equal opportunity in the workplace. In compliance with federal and state equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law. Qualified applicants are considered for employment according to the state laws of Tennessee.