NetSuite Administrator/IT Manager

JOB DESCRIPTION

Role: NetSuite Administration/IT Manager

Location: Shelby, NC /Onsite

Job Type: Fulltime/Permanent

KEY RESPONSIBILITIES:

At a minimum, the IT Manager/Net Suite Administration will:

· Coordinate with external IT Support vendor to provide onsite and remote end user support for incoming queries and issues related to computer systems, software, and hardware.

· Provide a precise onboarding process for new hires including a technical specification sheet, printer mapping, etc. Drive compliance with IT Policy and best practices to maintain a secure computing environment.

· Support implementation sites and assist with implementation hardware setup and support including network equipment and phone systems.

· Assists with the user and license administration of systems including: Microsoft Azure AD, Jump Cloud, Office 365, Teams, VOIP phone systems and other end user platforms as required.

· Help ensure corporate data and system backups are properly functioning and tested.

· Provide excellent and timely customer service when responding to phone, online, and in-person queries and service issues. Provide updates, status, and completion information to end users and managers to ensure issue(s) have been resolved.

· Image, install, and configure software on computers; load appropriate software packages such as operating systems, networking components, and office applications. Maintain daily performance of computer systems.

· Work with vendors in coordinating repair and replacement of broken equipment.

· Provide coverage for system disruption to bring systems back online as soon as feasible. May require after-hours administration (infrequently).

CORE COMPETENCIES:

An ideal candidate for this role will demonstrate the following experiences:

· 5-7 years experience working with and troubleshooting Microsoft Operating Systems, Microsoft Office, and equipment; 1-3 years experience administering Net Suite.

· Strong oral and written communication, interpersonal, and teamwork skills. Ability to interact effectively and positively with all levels of personnel.

· Proven ability to coordinate geographically dispersed resources.

· Demonstrated ability to work independently and prioritize, solve problems and offer solutions, and maintain confidentiality. Flexible, optimistic approach; committed to overcoming challenges; comfortable with change and ambiguity.

· Ability to work under pressure and time constraints.

· Ability to systematically analyze system requirements and troubleshoot complex problems.

MINIMUM REQUIREMENTS:

· Bachelor’s degree in Information Technology, Computer Science, or a related field.

· 5 years of experience in IT management or a similar role.

· Strong leadership and team management skills.

· Excellent problem-solving abilities and a proactive approach to IT challenges.

· Solid understanding of IT infrastructure, systems, and best practices.

· Experience with IT budgeting and vendor management.

· Strong communication skills, both verbal and written.

· Relevant certifications are a plus.

Job Type: Full-time

Pay: $80,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Are you a US Citizen?
• What is your email address/email ID?
• What is your Current Location? Mention the location with zip code
• What would be your notice period if offered?
• What is your salary expectation for fulltime per annum?

Experience:

• NetSuite: 5 years (Preferred)
• Budgeting and Vendor Management: 5 years (Preferred)
• IT infrastructure: 5 years (Preferred)

Ability to Commute:

• Shelby, NC 28152 (Preferred)

Work Location: In person

Salary : $80,000 - $85,000