Collector

Description

We are hiring a Collector who will collect on delinquent loans to minimize loan losses to credit union, while maintaining favorable Member relations.

Business Hours: Monday to Friday, 8:00AM - 7:00PM & Saturdays, 9:00AM – 1:30PM

• Based upon business needs, this position will require flexibility to work a varied work schedule between the hours of 8:00AM and 7:00PM, including rotating Saturdays, during regular business hours.
  
  

This position in based in Anaheim Hills CA with the opportunity to work a hybrid-remote schedule which consist of 2 days in-office and 3 days working remote from home.

Why Work at CU SoCal?

Besides being a part of a great team that is dedicated to building better lives for our team members and Members, we offer competitive pay, great health benefits and a culture like no other!

CU SoCal is one of the fastest growing credit unions and is more than just a place to work. It’s a place where people come before profit, a place where you can build a career that’s more than a job, and where the work you do has meaning and purpose.

CU SoCal is a Gallup Exceptional Workplace Award Recipient

In 2024, Credit Union of Southern California (CU SoCal) was honored with the Gallup Exceptional Workplace Award, ranking among the top 60 workplaces worldwide for outstanding employee engagement. The CU SoCal culture fosters Building Better Lives for our Members, personal development, open communication, and genuine care for each other. We prioritize C.A.R.E. 4: professional competence, positive attitude, relationship building, and eager service to others. If you're passionate about making a difference and want to be part of a dynamic team, explore CU SoCal career opportunities today!

Requirements

Minimum Qualifications

• High School Diploma or equivalent.
• 1 year of experience in collecting bad debts.
  
  

Preferred Qualifications

• Associates degree or equivalent experience
• Online data processing and online collection system experience
  
  

Skills And Abilities

• Proficient in all applicable MS Office programs (i.e., Word, Excel, Outlook, Teams, etc.).
• Maintain a positive and professional behavior and image with credit union Members, staff, management, and board.
• Keep all credit union and Member information confidential.
• Establish and maintain effective business relationships with staff in other departments.
• Maintain a working knowledge of policies, procedures, and related credit/collection laws necessary to effectively perform job duties.
• Excellent oral and written communication, human relations and negotiating skill.
• Working knowledge of credit, bankruptcy, repossession, and collection laws and regulations.
• Demonstrated skills in collection, skip tracing, bankcard, and repossession skills.
• Comprehensive understanding of bankruptcy proceedings.
  
  

Essential Duties And Responsibilities

• Contacts Members with delinquent loans or accounts to determine circumstances and establish payment arrangements.
• Maintains complete and detailed documentation of all collection activities on collection system.
• Receives telephone calls from Members and others and responds to messages the same day received.
• Researches and analyzes all problems or Member concerns related to a collection account.
• Makes recommendations to management regarding loan extensions, bankruptcy proceedings, repossessions, and charge offs.
• Ensure collection files are maintained neatly and accurately.
• Complete understanding and active application the Exceptional Experience Guide expectations.
• Ability to work a hybrid schedule, as needed.
• Additional duties and responsibilities as assigned.
  
  

We support Pay Transparency and are a pay-for-performance organization that benchmarks base pay to the 50th percentile of market data.

Pay Scale: $21.49/ Mid $25.75 / Max $29.95* an hour

• Actual compensation will be based on geographical location, work experience, education and/or skill level.
  
  

CU SoCal is an equal opportunity employer. All decisions are based only on the individual’s qualifications/ability to perform the work. The above statements are intended to describe the essential functions, nature and level or work to be performed as of the document preparation date; they are not intended to be an exhaustive list of all duties and responsibilities. CU SoCal reserves the right to modify this job description at any time, without notice.

We foster an environment and culture where ideas and decisions from all people help us grow, innovate, and fulfill our mission of Building Better Lives.