Retail Associate

JOB SUMMARY

The Retail Associate plays a pivotal role in customer service and daily store functions, engaging in various responsibilities such as product sales, payment handling, returns processing, addressing inquiries, and maintaining shelf inventory. Acting as the frontline representative of the company, they deliver outstanding customer experiences through swift, effective, and polite assistance.

ESSENTIAL DUTIES, FUNCTIONS, AND RESPONSIBILITIES

• Greet customers with a positive attitude and assist customers with locating correct product.
• Drive sales by engaging with the customers, sharing product knowledge, and recommending products.
• Process transactions accurately and efficiently using the point-of-sale system.
• Ensure merchandise is stocked and organized in accordance with company procedures.
• Complete the general housekeeping of the store, including sweeping, mopping, and trash removal.
• Exhibit exemplary attendance and punctuality.
• Comply with company policies and procedures.
• Perform other duties as assigned.

EDUCATION & RELATED EXPERIENCE

• A high school diploma or equivalent GED is preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• The ability to work a flexible schedule, including evenings and weekends.
• Exceptional customer service skills to provide a superior guest experience.
• Basic computer knowledge.
• General understanding of retail operations, including merchandising and inventory management.
• Communicate product knowledge to guests and make personalized recommendations.
• Merchandising skills to effectively display products in an attractive and organized manner.
• Able to perform basic calculations.
• Exceptional telephone etiquette skills, able to effectively communicate and handle calls with professionalism.
• Effective verbal and written communication skills. Should be able to adapt communication style to suit different audiences.
• The ability to follow instructions and adhere to company policies and procedures.
• The ability to work effectively in a team environment as well as independently.
• Adaptability to changing priorities and tasks as needed.

SUPERVISORY RESPONSIBILITIES AND INTERACTIONS WITH OTHERS

This position has no supervisory responsibilities. However, the role will be expected to interact daily with coworkers and customers.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, see, talk, hear, stoop/kneel, reach, and use their hands to touch, grasp, or type. The employee may occasionally be required to sit, crouch, and lift or move objects up to 40 pounds. Hand-eye coordination is necessary to operate computers and various pieces of office equipment.

WORKING CONDITIONS

Work will take place in an environment with a regulated climate. Work is part time and may take place in the evenings and over weekends

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties may differ from those outlined in the job description and other duties, as assigned, may be required. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, genetic information, or any other status protected under applicable local, state, or federal nondiscrimination laws.

This document does not create an employment contract. Employees are employed on an "at-will" basis and may be terminated at any time. Consistent with all federal and state disability laws, The Company will provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause a direct threat to this individual or others in the workplace and the threat cannot be eliminated by reasonable accommodation or cause undue hardship to the organization. The Company provides equal employment opportunities to all applicants.