What are the responsibilities and job description for the Office / Customer Service Associate position at E. F. Winslow Plumbing & Heating Co. Inc.?
E.F. Winslow Plumbing & Heating is currently hiring for a part-time or full-time Office / Customer Service Associate to help our customers in the South Yarmouth, MA area get the HVAC, plumbing, electrical, or carpentry services they need. This part-time or full-time position earns a competitive salary of $35,000 - $55,000/year, based on experience.
In addition to competitive pay and our positive company culture, we offer our Office / Customer Service Associates the following benefits:
- 50%-paid health, dental, vision, and life
- Short- and long-term disability
Additionally, we are happy to offer paid time off (PTO), a 401(k) plan, flexible hours, incentive programs, an end-of-year bonus, employee events, continued training, and a supportive work environment.
So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!
DAY-TO-DAY
We have full- and part-time schedules for this position. Full-time employees work 40 hours each week with a rotating 8 AM - 12 PM Saturday shift. Part-time employees work 20 - 25 hours each week and also have a rotating 8 AM - 12 PM Saturday shift.
As an Office / Customer Service Associate, you provide friendly assistance to our clients, determine their needs, and resolve their concerns. This is done both in person and through the phone. You establish and maintain customer accounts in our database as well as set up, maintain, and schedule preventative maintenance agreements. Some of your other duties include general assistance around the office such as data entry, filing paperwork, and more. You feel good about helping our customers get the best plumbing, HVAC, and electrical services around!
ABOUT E.F. WINSLOW PLUMBING & HEATING
We are a family-owned business that's been providing top-notch home services for over 50 years! Our team of experts goes the extra mile to ensure peak performance of our customers' plumbing, HVAC, and electrical systems. We're an award-winning company voted Best of the Best year after year and considered to be Cape Cod's most trusted home services provider.
As an employer, we support our employees by encouraging goals, embracing ideas, and rewarding success! We strongly believe that our employees are our most important resource and that their knowledge and expertise are the building blocks of our business. Excellent pay and benefits are a couple of the ways we show appreciation to our outstanding team.
OUR IDEAL CANDIDATE
- Customer service rockstar - genuinely enjoys serving the needs of others
- Team player - works well with others and enjoys being on a team
- Organized - can manage a variety of tasks simultaneously without sacrificing service and efficiency
- Self-motivated - sees what needs to be done and takes initiative to do it
- Hard worker - maintains a strong work ethic and can be relied upon to follow through on responsibilities
If this sounds like you, keep reading!
REQUIREMENTS
- Ability to prioritize and multi-task in a fast-paced work environment
- Strong communication and customer service skills
Two or more years of customer service experience in a high volume and fast-paced environment is preferred, but not required. If you meet the above requirements, we need you. Apply today to join our HVAC and plumbing office team as an Office / Customer Service Associate!
Location: 02664
Salary : $35,000 - $55,000
